Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave this business my printer that needed servicing on Monday June 9th. I was charged a $113 deposit up front and was told that I would get a call about the cause of the issue by Friday June 13th. I never received a call. I called on Monday June 16th to follow up and was told the printer needed new ink in order to check it, so I brought some. Suddenly, I received a text message the next day saying that I owed $693.20, less the deposit for the repair. I was never consulted to authorize the repair, which I would have declined. This amount is much greater than the cost to just buy a brand new printer that is equivalent to the model we have (no longer in production). When approached by my husband, the man ****** at him calling me **** and claimed he told me about the service. This is not true and is nowhere in writing. He is telling us that I signed a consent form, but will not actually provide proof (because he doesn’t actually have it). He also claims that he sent me the cost break down for the repair. This was only sent AFTER he fixed the printer and was requesting our money. These details are documented in text messages with the business. Now, he has our property and our money and will not return the printer unless we pay the fee we didn’t agree to. A simple ****** review search will bring up several other recent 1 star reviews with others claiming to have experienced the exact same issue as us.

  Business Response

  Date: 27/06/2025

  Hi Handler,

  I am surprised ****** ****** considered BBB worthwhile after ******* and writing ********* and damaging reviews on ****** from both husband and wife.

  Without any prejudice, We attended to this customer professionally and she filled our consent form with $100 deposit based on the explanations we gave and consequent follow-up discussions on phone and in the store. We were shocked to get a call from her husband whom we never had any transaction and discussions with calling us ******* and documenting it online as well. We were doing our legitimate business and what we know how to do best and I imagine why someone you never had any transaction with will start harassing and accusing of ********.

  Everything they requested us to do in their requisition document was carried out and the invoice was sent to them with full explanation.

  This issue is absolutely ************ strategy to reduce the cost of our service which is a legitimate charge.

  * **** ****** the consent document filled and our policy which they were fully aware of before we commence their job and send the invoice to them.

  She is insisting on paying $50 because she said she said she got the part for such a ridiculous amount and we told her we do not use such a part because of our warranty policy.

  Customer Answer

  Date: 04/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: This service is now committing fraud by submitting a false consent letter to you. The first ********** was NEVER shown to me, which is why you don’t see my signature anywhere on it.

  The second ********** contains my signature, but there is nothing on that page stating that I accept the $600+ repair. You would be able to see this if he didn’t submit only half of the page, which you can’t even read in full.

  This service continues to *** and say that they sent me the cost breakdown. This is not true. AFTER I argued the atrocious price being requested, only then did he send me the cost breakdown. If he had sent the cost breakdown to me BEFORE repairs, I would have said NO.

  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 21/07/2025

  Hello All.

  It is quite ************** and time wasting to keep going back and forth on stipend transaction after satisfying all professional ethics.

  The only question I have for the complainant is that did you compare our price with any other certified Printer repair company and you got a cheaper deal based on the invoice you claimed was sent to you earlier?

  Without any prejudice, when you pay for a consumable, you will as well pay for the repair and services. I believe you will not expect we charged you $50 as you know this technical expertise in GTA is uncommon.

  Based on out company policy pasted conspicuously at the front of the store, we are no longer liable and responsible to attend to you,

  We will shift ground by attending to you this week on humanitarian ground if you are ready to pick up because our payment with you is already accruing interest rate,

  Your invoice. our company policy pasted at the front of the store, your job order, the original cost of the device from the manufacture will be attached to finalize and debunk your misrepresentations and intentionally withholding our legitimate payment                                                                                                                                                                                                                                                                                                                        

• Initial Complaint

  Date:27/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a deal with the owner to replace my son’s **** screen. He told me it had 3 months warranty , he replaced it and I got it back not even 30 days later the screen stopped recognizing touch making it unusable. Took it back to him and he said sorry the glue is now dry and that the warranty was only 30 days. Then he said there was nothing wrong with the screen and that it was a software issue which it is not.

  Business Response

  Date: 04/10/2023

  Hi Handler,

  All allegations and accusations presented by the complainant are false and misleading based on the information attached.

  All our customers are treated with respect and provided a consent form and store policy which states that all sales are final,check your device before leaving the premise and one month warranty.

  He checked his device before leaving which was perfectly fixed and he was happy.His child keeps dropping the device and that was what led to the problem again.

  As soon as he sent an email after few weeks,I told him to bring it but he never showed up till after three months. We also buy from manufacturers and they gave us one month warranty.

  Thank you for your time and support

   

• Initial Complaint

  Date:24/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went into the store, was told my daughters was on un fixable but could sell me a new cellphone. Bought the phone for my daughter. Got home, they phone didn't work.. the company is selling phones that do not work. I went back to get my money back after 3 hours of having the phone. He said no refunds

  Business Response

  Date: 02/06/2023

  Hi,yes I confirm this transaction fair and free of any malpractices as the buyer acclaimed.

  She wanted us to remove the password lock on a Samsung phone and we ask her if she has access to the email or phone number account associated with the phone and she said no.They decided to buy another phone and left. They came back later that day and said they could not charge the phone that I tested for them before they left.

  At this point,I advised them to let me charge the phone and if I notice any defect I will give them another phone.They left immediately and never showed up since that time only to see them writing bad reviews and complaining to BBB.

  Our policy covers immediate replacement if confirmed defective but the intention of this client is clear from the bad review that their previous phone is Jailbroken elsewhere and they wanted a refund for the phone they bought. Unfortunately,once a phone is taken out of our store,we do not put it back on our shelve but replace any faulty phone for our customer. I enjoin them to pick up their working phone with warranty.

  Thank you for your business