ComplaintsforCornerstone Computer Technologies Inc

• Initial Complaint

  27/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Made a deal with the owner to replace my son’s **** screen. He told me it had 3 months warranty , he replaced it and I got it back not even 30 days later the screen stopped recognizing touch making it unusable. Took it back to him and he said sorry the glue is now dry and that the warranty was only 30 days. Then he said there was nothing wrong with the screen and that it was a software issue which it is not.

  Business response

  04/10/2023

  Hi Handler,

  All allegations and accusations presented by the complainant are false and misleading based on the information attached.

  All our customers are treated with respect and provided a consent form and store policy which states that all sales are final,check your device before leaving the premise and one month warranty.

  He checked his device before leaving which was perfectly fixed and he was happy.His child keeps dropping the device and that was what led to the problem again.

  As soon as he sent an email after few weeks,I told him to bring it but he never showed up till after three months. We also buy from manufacturers and they gave us one month warranty.

  Thank you for your time and support

   

• Initial Complaint

  24/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Went into the store, was told my daughters was on un fixable but could sell me a new cellphone. Bought the phone for my daughter. Got home, they phone didn't work.. the company is selling phones that do not work. I went back to get my money back after 3 hours of having the phone. He said no refunds

  Business response

  02/06/2023

  Hi,yes I confirm this transaction fair and free of any malpractices as the buyer acclaimed.

  She wanted us to remove the password lock on a Samsung phone and we ask her if she has access to the email or phone number account associated with the phone and she said no.They decided to buy another phone and left. They came back later that day and said they could not charge the phone that I tested for them before they left.

  At this point,I advised them to let me charge the phone and if I notice any defect I will give them another phone.They left immediately and never showed up since that time only to see them writing bad reviews and complaining to BBB.

  Our policy covers immediate replacement if confirmed defective but the intention of this client is clear from the bad review that their previous phone is Jailbroken elsewhere and they wanted a refund for the phone they bought. Unfortunately,once a phone is taken out of our store,we do not put it back on our shelve but replace any faulty phone for our customer. I enjoin them to pick up their working phone with warranty.

  Thank you for your business

• Initial Complaint

  11/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of the transaction was October 3rd 2022 The amount of money paid to the business was 113.00 CAD The business committed to replacing the ** **** ********** LCD screen on my ** **** laptop for 226.00 CAD The business changed the price of the replacement to 600.00 CAD and, after returning my laptop, refused to refund me my 113.00 CAD deposit. The business offered to repair the computer for 480.00 CAD, offered me a "an external monitor for cheap," and finally offered me 113.00 in store credit. My receipt says Transaction: ****** He changed one of his signs after I complained, "50% Deposits on all repairs" to "50% Deposits on some repairs" He left my computer screen damaged in multiple places

  Business response

  12/10/2022

  Hello,

  Trust you are doing great? *** ** ***** ** *** **** ** ********* **** *** **** ** *** *** **** *** ***** **** *** We informed him of our troubleshooting charge on Gaming Laptop which he agreed on and opted for expedited service which is $100 plus tax and it is not refundable. No troubleshooting is free after obtaining our troubleshooting report and want to walk-away after several hours of finding the fault, providing the solution and finding the parts.

  **** ******, from the first day has exhibited ******* attitude and high sense of misrepresentation. To start with, please carefully observe all the pictures that he presented as exhibits that they are fake and false. The Laptop we troubleshoot and returned to him due to his attitude was a flat panel and usual thin built Laptop not a monitor as shown in the picture. You will also observe his own Laptop exhibit picture has silver leg or stand with an extremely thick edges too wide to hold a Laptop Screen. ********** **** *** ** * ***** *** * **** ******. I just realized with this pictures this morning that he was the impersonator who used fake names on ****** twice to write malicious information and reviews with the same picture against our business. He told me he had opened the Laptop by himself prior the time he brought it here and has taken it to other Computer Stores for a quote raging from $450 etc. Nobody asked him to pay deposit because we do not provide a quote on what we have not diagnosed and search for the consumable needed. All he paid and he is aware of was an expedited troubleshooting charge which is not refundable and all sales in our store is final with the notice boldly written.

  Kindly ask him if he did not fill our Job order and consent form before paying $100plus tax? Also, why did he showed you part of our store policies and not full page as I ********. ****** ******* *** **** ******* ** ** ********* ********** *** ******

  Thank you for your cooperation and support

   

   

  Customer response

  12/10/2022

  Complaint: ********
  
  This response has failed to address any of my complaints *** *** *** **** ******* * ** ****, *** *** ******* ** ** *****. 
  All of the images in my complaint are neither fake nor false; they are all real images taken in-store of signage or of the damage my computer sustained in the hands of the business. 
  I do not know what the business means when it states “his own Laptop exhibit picture has silver leg or stand with an extremely thick edges too wide to hold a Laptop Screen.” I have ******** additional images to confirm this Is my laptop.
  I have not taken my laptop to other computer stores; this statement is completely false.
  The images ******** previously are all the store policies I've been exposed to. Nowhere on any document I read, nor at any point was I informed of, policy contradictory to what I read. The sign clearly states a 50% deposit on repairs – which I paid before the business increased the price by more than double. Furthermore, there is no notice of a no refund policy regarding repairs and computer service.
  ******** *** ****** ** ** ******* *** ******* ******* ******** ** *** ****** ** *** ********* the damage to the laptop, and the laptop stand I believe the business was confusing for a different monitor.
  
  Sincerely,
  
  **** ******

  Business response

  20/10/2022

  Dear **** *,

  Please be advised that nobody ever accused you of "****" nor "*****" as you acclaimed.

  I wish you and I can respect the valuable time of BBB officer by moving forward because someone knows the truth. Please can you answer the following questions using YES or NO answer:

  1.Did you fill our consent and job order form before you pay or you pay before you fill the consent and Job order form ********** ****** **** 

  2. Are you aware that our troubleshooting is not free and did we provide our troubleshooting report to you on the phone?

  3.Do you remember writing backlight problem on the consent form and do you remember telling us that you opened the Laptop yourself and you realized the screen is glued to the back bevel?

  4.Do you remember coming to our store the next day with a friend and the resolution you agreed on before we coupled your laptop back?

  5.Did we specifically tell you your total cost of repair the same hour and day?

  6.Did you request for expedited service(YES) or regular service(NO)?

  7.Did you make any complain in our store on your damages claim same hour and day?

  8.Did you tell us that you got some quote at some other stores including ****** ******** for less and you quoted $450?

  9.Do you agree to pay $10,000 damages fine if we provide all the video surveillance and other undeniable evidences?

  10.Did we advise you that everything we do in our company is recorded for transparency purpose?

  We appreciate you once again for your business and willingness to make every wrong right.

  Thank you

  Customer response

  26/10/2022

  
  Complaint: ********
  
  "** ** ***** ** *** **** ** ********** **** ***** **** * ** ***** *** ******* ** * ****** ************* *** **** ****** **** ***** *** * ******
  
  I don’t feel comfortable being reduced to yes or no answers for the majority of these questions and will not be answering them in this format.
  1. I filled out the same type of form as the image I ********, yes.
  2. No I wasn’t made aware of any troubleshooting fee, nor did I request troubleshooting. I knew the issue with the laptop was that the screens backlight had stopped working and needed replacement, I informed you of this and wrote it on the form provided by you. I didn’t request troubleshooting, I requested an lcd replacement. And no, there was no full troubleshooting report via the phone.
  3. Yes I wrote backlight problem on the form I signed. I informed you that the laptop had been repaired by the manufacturer in 2021 and that in that same year I had opened the computer case to install an ssd. I informed you that I assumed the screen was glued to the back bevel based on my personal online research.
  4. I came to your store on October 5th 2022 with a friend. I agreed to no resolution and I requested a refund as the service was not completed and the price had gone up by 374 dollars.
  5. I confirmed that 113 dollars was the 50% deposit for the repair, and by extension, the total price would be 226 dollars.
  6. I asked if the service could be done by Thursday October 6th 2022, and was told it could be but wasn’t confirmed.
  7. You pointed out the open portion of the screen and I made mention of it when requesting my refund.
  8. I called ****** ********s to ask if 600 dollars was a fair cost for the lcd replacement to which they informed me the maximum total cost would be 450 dollars, and that 600 dollars was an unreasonable number.
  9. No I do not agree to this, and I don’t appreciate this 10,000 dollar figure being used as an intimidation tactic.
  10.  No, I was never advised about your transparency policy.
  
  If you’d like to make this wrong right, you can do so by giving me my refund of 113 dollars. As is, I’m rejecting this response, and I’m very interested in having a BBB agent involved to weigh in on our next steps.
  
  Sincerely,
  
  **** ******

  Business response

  29/10/2022

  Hi,

  Unfortunately, this customer refused to answer all our question but attempted making comment that will cover the truth.There have been miusrepresentations and inconsistencies in the following :

  *** ********** *** *********** ** ****** ** ***** ******* ********** *** * **** ******* ** ********* *** ********** ********* ********* ** *** ** *** **** *** ** ***** **** **********

  You earlier said you have priced the LCD yourself and our quotation was overpriced despite all the accuracy in our troubleshooting report.

  you did not take it to anywhere you only called ****** ******** for an estimate.

  The manufacturer has worked on it before

  Nobody has ever opened your Laptop before for repair

  You only paid $100 plus tax and you assumed you will balance with additional $100 plus tax which cannot purchaser the LCD based on your research and investigation.

  You assumed or researched the Screen was glued to the bevel without opening it and we told you everything as per the troubleshooting report and the cost of everything before you decided not to proceed through text message and you are denying it now.
  

  You agreed that you read and concur to all our policies that our transactions are final and customers are expected to check their device before leaving our premise or else we are not liable.You gave us this consent as written in document you filled up before we commence your expedited repair and hence no refund because we do not work or troubleshoot for free . Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩