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Business Profile

Business School

Trios College

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:22/12/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended Trios college in 2023. My tuition was covered by OSAP. I was injured physically and had to withdraw from the program. I then received an invoice from Trios, indicating I owed tuition and a random fee. I had OSAP coverage for everything so this did not make sense. I asked for a detailed account and they could not provide any proof they were not paid by OSAP. I was then called relentlessly and emailed by trios, and ********* for $1500, I did not owe. Eventually, they threatened me and my credit score so I made payments in the amount of $700. over the course of 6 -9 months. I was just contacted by their finance department indicating that I stop payments, and that they now in fact need to return money to me. I was told they would transfer the amount to me via etransfer right away, but now are refusing to send me the refund. * ** * ************* *** ** ** ***** ****** *********. I want the money back that I never actually had to pay. It is my money, and this is very unfair* **** *** ****** **** **, and now refuse to correspond or tell me when the money will be sent.

    Thank you.

    Business Response

    Date: 18/01/2024

    The student was notified of a refund on Wednesday, December 20, 2023. The refund was issued to the student on December 22, 2023 via e-transfer. 


    Thank you
    Stephanie 

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