Business ProfileforPegasus Appliance Repair

****** *****! Not happy at all with my experience. I contacted this company about a frozen ice box. They sent Adrian out to troubleshoot but he did not. Instead on arrival that the only option is to purchase a new ice box at a cost of around $500. I called him out on this at the time as I knew there was many more potential things to check. I went ahead and ordered the new box. The ice maker never started working again. I contacted them to come back. When Adrian arrived he said I would need to spend another $200 for another part. I told him I was not happy to spend any more money. He became agitated and let me know that he had to wait in traffic to get here. Like c-mon... I had to make 3 appointments, spend a morning de-thawing my fridge and freezer, and have no ice box at all now. He removed the new one. My old is in the garbage now. He refused to refund me on the spot. I had to contact their office who refused to refund me the initial troubleshooting appointment fee. I have no product or service!!! * ***** **** *** *** **** **** **** ***** ***********

Dear *******, We're sorry for your "bad experience" . We just will let our customers judge by themselves by presenting our side: You called us for a faulty ice maker that was all frozen. We came and diagnosed the issue. Your ice maker including the ice bin was all frozen. It was one whole block of ice which means the ice maker was faulty and leaking. Adrian defrosted everything (it took more then an hour) and explained everything throughout the process. We came back and replaced the ice maker. We tested it and tested the ice dispenser - it was all working. You called us again and said that it is still not working. After we came back we realized that what is not working this time is not the ice maker itself but the motor that pushes the ice from the bucket to dispenser. (there were ice cubes in the ice bin, you just couldn't dispense them). Even though this issue wasn't present after we repaired the ice maker we understood the unfortunate situation and tried to find the best solution for you. We offered you to replace that motor for free (no additional labour charge) you just needed to add reduced price for the part around $160 (original cost $200) and we would take the loss just to resolve the situation. You refused and claimed that you were "scammed", talked rude to technician and started to threaten us with bad review and credit card charge back. We made a refund for full amount except the initial service call as we always do if repair is not successful but you insisted that you want all your money back including the initial service call (after we've been there 3 times trying to resolve your issue) and if we won't refund in full you will post bad reviews everywhere. Unfortunately the initial service call fee is not refundable (even with bad review threat). This is our policy. This is what you agreed to pay when you scheduled the initial service call and this is what you would pay anyways even if you'd refuse the repair in the first place. Hope you'll find the right fit for your future repair needs.