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Business Profile

RV Equipment

Royal Distributing Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Equipment.

Complaints

This profile includes complaints for Royal Distributing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal Distributing Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order on Dec 2 2024, all items listed in stock, payment for full order was withdrawn on Dec 2. Sent email on Dec 9 2024 inquiring on shipping as nothing has been received as of yet. Was told they were still waiting for items from warehouse. Between dec 10-15 ONE item from order was received. Sent another email on Dec 15, still no other items received. Received a response stating they were still waiting on ONE more item, A jersey, this jersey was then delivered on Dec 23. Multiple calls to customer service were placed, after sitting on hold for 20 min, everytime, and then being told no agent available to take our calland told to try again later then hanging up on us, we finally requested a call back. A agent called on Dec 17 2024, said our items were being shipped and the expected shipping time frame was a minimum of 10 days with Canada Post. Dec 19 received email stating they had our order and were preparing to ship, Giving us the assumptions yet AGAIN they had all the items. As these items were christmas presents, agent told us to print off pictures and give them to our daughter for christmas. As of Dec 23 still no items, another email was sent out. Response email stated still waiting on items from warehouse, replied stating we were told 2 weeks prior that all items were in and just awaiting shipment. Dec 27 received response they received our part in the warehouse and are doing everything to get it shipped should receive our tracking soon. Now with christmas come and gone figured would make a good birthday gift for our Jan 1 birthday girl, since her christmas presents never arrived. Jan 1 2025 comes and STILL No items. Another email sent, no response as of yet. Now Jan 11 2025, we are STILL waiting for our items.

    • Initial Complaint

      Date:18/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a $1500 snowmobile track on November 2 2024. Received an email right away confirming my order, and an email with tracking was to follow when item shipped. Called customer service many times. They leave you on hold for 20 minutes and hang up. Managed to speak to an employee 4 times. First three times the track was in stock and would ship in a day or two. These calls were 2 weeks apart so someone is lying. Finally got ahold of them today, asked where my order was, and was told it was still there. Still have not received any correspondence from this company after a month and a half. Asked why it wasn’t sent, and the employee says he does not know, because he does not work back there. I have no idea what that is supposed to mean. Asked for a refund, and was told it would take days, still did not receive any correspondence after cancellation of my order to tell me I will be getting my money back. They don’t answer phones, they do not return emails.

    • Initial Complaint

      Date:10/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is no phone number for the company, 1800 number they will never pickup. No voice mail on the number, they will never respond to email, I have been trying to either get my order delivered or refund, they are not responding. I tried to cancel my order there is no way you can cancel the order. * ***** ********* **** **** **** **** ******** 

    • Initial Complaint

      Date:05/12/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 4 quad tires, received 2 tires but still haven’t received other 2 tires.
      Tried calling the store on Guelph, ON but no answer, was on hold foe 45 mins
      I just wanted the other half of my order, the other 2 tires

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered ****** tie down bars October 5th. The system processed my request and I got a shipping notification. I then received a call and email stating shipping was too high to my location. In an email I said to cancel the order. The rep confirmed it was cancelled. I gave them a couple of weeks to get the refund in order. I phoned and was told to give it a few more days (I gave another week) for the refund to show. I then emailed asking where my refund was (email was ignored). That brings me here to BBB as right now I have been charged for an item I won't receive and they are ignoring my contact attempts.

    • Initial Complaint

      Date:17/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a pair of motorcycle boots from the business with their standard 30-day return policy. The company claims that they have had their system malfunction or cease to work that they are not able to offer refunds on anything sold. I have attended the business twice over the course of 3 weeks to seek a resolution including keeping my product at the store at the manager's request. The issue has persisted for over a month now with no resolution in sight. The business is claiming that they are working to get the system operational in order to offer refunds but the timeline is open-ended.

    Royal Distributing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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