Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Find local businesses
Share
Business Profile

Pest Control Services

Mr. Pests Control Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wednesday 24 September 2025 - A technician from Mr ******************************************** was hired to remove 2 bird nests from two bathroom exhaust vents & a wasp nest. The wasp nest was treated no problem. When it came time to remove the bird nests from the venting, I was told there wasnt a nest in one of them. The vent that the tech spent time on is very long, approx 10 from the outside wall. The tech didnt have the tools/equipment to do and complete the job he was hired to do. The only tool that he had was a grabber reacher tool (approx 36) that didnt take out a lot of the bird nesting material. He struggled with this for a while and mentioned that he cant reach anything at the back by the nest, but continued to try. After a while I called the Mr ********************** Control & mentioned that I wasnt 100% satisfied because the tech couldnt remove the bird nest. That person said shed talk to the tech on a pricing. They charged me full price 250$ for the job that was supposed to be done. I received an invoice for the total $665.57. 199$ (wasp nest removal) + 140$ (70$ x2 - vent replacement/labour) +250$ (bird nest removal)+76.57$ (taxes)I didnt pay it. Ive been in touch with the company. The 250$ charge was reduced to 95$ - for cleaning and sanitation of the second floor, the tech only did a garbage pick up at the end which should be included in the labour. Im still not 100% satisfied with job that they were hired to do which is remove the bird nest. *** didnt remove the nest. There shouldnt be charged the even 95$ for something that wasn't completed. It would be good business if Mr ********************** Control honoured their 100% satisfaction guaranteed policy. Since Mr ********************** Control cannot remove the nest, the only thing that would provide me 100% satisfaction guaranteed is to remove the 95$ charge from the bill so I can put it towards paying someone who can remove the bird nests. I also like a detailed invoice showing what each charge is specifically for.

    Business Response

    Date: 29/10/2025


    As per our notes:

    The client was extremely nervous& pushy and assuming things will the technician was still undergoing his inspection and trying to reach results. The inspection resulted in us removing wasp nest but unable to remove or find a bird nest. For this reason s, the client invoice was amended and bird nest removal has been removed from her invoice. The technician did not feel comfortable working on site due to the amount of distribution he had to endure while on the ladder, still doing his inspection.

    Thank you 

  • Initial Complaint

    Date:12/08/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Mr ********************** control regarding a suspected rodent problem at our house. Their website states free estimate. Over the phone they explained that someone will have to come and inspect the situation, which they did. 3 days later, I received the estimate for the job to be done and an invoice for $95 for the "inspection", a fee I was surprised to see since no one mentioned that, neither over the phone or at the time of the inspection. No contract or service agreement was signed, presented or shared with to me. Another disappointing service fact is that on the invoice, they said: "On August ******: I completed the inspection and found entry point for rodent , we have to be digging." Respectfully, I was the one who found that entry point before they even arrive on site and showed it to them.Since I declined to pay the $95 fee for the deceptive free estimate they promote on their website, they are trying to push me to pay, threatening with a reporting to the credit bureau.I have file a complaint to Consumer Protection Ontario and seeking your advise on the matter.Thank you

Mr. Pests Control Ottawa is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.