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Business Profile

Pest Control Services

Mr. Pests Control Ottawa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Mr ********************** control regarding a suspected rodent problem at our house. Their website states free estimate. Over the phone they explained that someone will have to come and inspect the situation, which they did. 3 days later, I received the estimate for the job to be done and an invoice for $95 for the "inspection", a fee I was surprised to see since no one mentioned that, neither over the phone or at the time of the inspection. No contract or service agreement was signed, presented or shared with to me. Another disappointing service fact is that on the invoice, they said: "On August ******: I completed the inspection and found entry point for rodent , we have to be digging." Respectfully, I was the one who found that entry point before they even arrive on site and showed it to them.Since I declined to pay the $95 fee for the deceptive free estimate they promote on their website, they are trying to push me to pay, threatening with a reporting to the credit bureau.I have file a complaint to Consumer Protection Ontario and seeking your advise on the matter.Thank you

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