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Business Profile

Fence Contractors

Fencescape

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/09/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the date of the installation of the fence (Sep 16th) the installer who came was extremely rude. He started changing fence plan and deviating from the signed upon contract, shortening the length of the fence. When trying ask questions to understand the reasons why this change was being made last minute, and what exactly we are getting for the money we are paying, the installer was rudely interrupting, used foul language, insulted myself and my wife and then packed up and left.

    Calling the sales representative we signed the contract with was not helpful as well. The sales representative directed us back to the rude installer, and then stopped from picking the phone up altogether. As things stand right now I am not sure what is the status of the fence, or when the installation will happen.

    Business Response

    Date: 04/10/2022

    With regards to this complaint, there was an issue with the customer restricting our ability to do the work so my guy left the job.  We have since gone back and completed the work to what i believe is the customers satisfaction.  I dont believe there are any issues outstanding with the customer, the original issue was based on his misinterpretation of how we would do the work and unwillingness to take my installers suggestions.  Again, i believe he should be content with the finished product.

    *** *****

    Customer Answer

    Date: 10/10/2022



    ****** ******** *******



    I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me. However I have to add that the original installers behavior, and language are still unacceptable and had the installer actually taken the time to calmly explain what he was intent on doing instead of insulting myself and my wife the problem would not have happened in the first place. 



    Sincerely,

    **** *********

Fencescape is NOT a BBB Accredited Business.

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