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Business Profile

Toys

Toy Origin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toys.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** **** ****** ***** i placed a pre-order from this company. Mine was for $195 back in 2020 for an item that was in production. Time passed, and I figured it was a delay due to the covid shutdowns. I start to see reviews online for the item i ordered, and still nothing from the seller. After a couple replies of "we'll get back to you when we have information" via email, I figured i would do a little digging online. ****** **** * *** *** *** ********** **** ****** *** *** ***** **** ** ***** ** ***** **** ***** ********* *********** *** ***** ** **** ******* ** **** ***** ** *** **************** ********** ***** *** ****** **** **** ****** ** *** * **** ** **** ** **** ******** ** **** ****** *** **** ***** ****** *** *** ** ****** **** ***** ****** ***** *** ****** 

  • Initial Complaint

    Date:05/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid for a preorder item almost two years ago and the item was released in November 2022. I have sent several emails to **** and he will not respond. The item still has not been delivered.
    I even asked to cancel my order and refund me but again no response.
    * **** **** ******** ********** ** **** ******* **** **** ** ********* ** ******* ****** ** ***** I paid over $600.00 for the item and i either want my item delivered or refund my money.
    Thank you.

  • Initial Complaint

    Date:17/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have unfulfilled orders from this merchant since 2021 and the merchant no longer responds nor issue refunds for items paid in full on **********. I contacted the merchant and also ********** and no response or resolution. all I want is to get refunded **** **** *****

  • Initial Complaint

    Date:15/02/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of this transaction was 2/27/21

    This was an two items that were not to be released in 2022, I believe.
    I never received them. They have never shipped. They were two collectible figures totally $229.96.
    I have emailed this business and written them multiple times and there has been no real correspondence, just automated messages. They have no phone number listed to contact them.

    My order number was ******. I would like a full refund for these items.

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered an item on Toy Orgin's website back on July 29th 2020. Toy Origin is a Canadian retailer who brings in products from ******** ************ and saves Canadians on Duty and Shipping. My pre-order who have 12 monthly payments through a payment scheduling site called **********. All payments were made and completed in July of 2021. The item I pre-ordered was then heavily delayed and is now starting to ship out to people in February of 2023. I reached out to Toy Origin and its owner **** ******** regarding the status of my order. On February 8th 2023, I received an e-mail from **** stating that his partnership with ******** ************ has ended and that he could no longer fulfill my pre-order. He has offered store credit to his website but I would like a refund. I asked for a refund which he declined stating it's something he can't provide at this time. Although the site and company is Canadian the default currency is in USD. The total spent on the item was $293.78 USD which as of today would be roughly $392.49. I have reached out to ********** regarding a refund and they refuse. I reached out to ****** who processes the payment to Toy Origin and they will not issue a refund either. The credit card in which I made payments on will only assist me if purchases were made in the last 180 days. I have all my e-mail, pre-order information, as well as the payment breakdown from month to month.

  • Initial Complaint

    Date:23/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 4/21/2021, I paid $294.00 for an **** *** **** * ********* *** Scale Helmet × 1. It has been almost 2 years and I have not received my item. I contacted the company via email in March 2022 and was told that they should have large shipment coming in from China in the near future and on it will be a chunk of this item so at that time we will be fulfilling more of our orders for this item and to be patient. I contacted them again in January 2023 as I still have not received my item but I have not heard any thing back from them. At this point I just want my money back* ** ***** **** **** ******* *** ******* * *** ** **********

Toy Origin is NOT a BBB Accredited Business.

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