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Business Profile

Windows

Bquiet Soundproof Windows- Soundproof Canada Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    This business sold a defective product and is trying to imply that the window may have been damaged in transport or incorrectly handled/installed. This is absolutely not acceptable. When a company sells a product they usually stand behind it and attempt to help the customer. All they did was brush us off and hide behind some "company policy". Anthony said over the phone that he wanted us to get a quote for installation of the replacement glass. We sent the quote to Anthony by e-mail. But of course never got any response..  We spent time and effort to have someone come for the quote, only to be ignored again ! 

    **** ******* ** ************** ** *** ** ******. Mike and Anthony know that we are seniors and are certainly not in a position to do this work ourselves.

    But that is obviously not important, as they have our money and no longer feel the need to be of any assistance other than saying: come pick up this glass and go home...



    Sincerely,



    **** ********

    it is their product which is defective and we have no knowledge on how to do this type of work. We repeatedly asked them to ship the window glass to our house and we will hire an installer to do it.

    We emailed them a quote from our installer and asked them to cover this cost. They again refused and insisted that we drive to their location to pick it up and install the window ourselves and at our own cost. We strongly believe that a company who sells a defective product (the window was over $2,300) should be obligated to make it right for their customer.

    Business Response

    Date: 13/12/2022

    We have tried and are still trying to help this customer. The window was sold supply only to be pick up by the customer. It was in perfect condition when he picked it up. He had it installed by his own people. We don't know how it was transported or installed. Months later, he contacted us to report the window had seal failure. We offered to supply him a new sealed unit free of charge as per our warranty. The new unit is ready for him to pick it up.  This is a standard warranty in our industry.

    Note: My correct email is ****@******.ca 

    Business Response

    Date: 20/12/2022

    Our company is in fact standing behind our product and
    offering to help our customer by offering a replacement part just as any
    reputable retailer should.  The
    customer’s request for us to pay his installation is unreasonable and not
    common practice in any retail industry. For example, if you purchase a faucet
    and it develops a leak, the manufacture only supplies the replacement part, it does
    not pay you for a plumber to replace it. 
    Likewise if you purchase a light fixture that shorts out, the retailer
    will offer to replace the part, it does not pay for an electrician to come to
    your home and install it.  Etc. Etc.
    We replied several times to the customer’s emails but he
    didn’t like our answers or explanation and repeatedly kept demanding we
    compensate him for the installation.
    We are still offering to supply Mr. ******** a replacement sealed
    unit which is ready to be picked up.

    Customer Answer

    Date: 21/12/2022



    Complaint: ********



    I am rejecting this response because:

    It is evident that this company is not willing to make efforts to accommodate their customer when it may cost them a little of their profit... They simply brushed me off by saying to come and pick up the glass and do whatever I want with it, regardless if it costs ME extra money to have it installed..What kind of a "customer service" is that?? They never mentioned that they told me to get an estimate for installation and then didn't even bother to reply to my e-mail regarding the installation estimate... That shows exactly how they run their business!  They actually should compensate me additionally for making me run around and get an estimate, only to shamelessly ignoring my messages and wasting my time and effort to have someone come to give an estimate!! 

    What an outfit this is... shocking.  I am not going to continue to respond to their nonsense replies, this conversation or whatever it was supposed to be, is over. It is a shame that there still are companies out there that act like this. Any replies from this company will no longer be responded to as it is a total waste of time!



    Sincerely,



    **** ********

    Business Response

    Date: 29/12/2022

    I'm sorry you feel this way Mr. ********.  We did our best to try and help you.  Your replacement units are ready.  Please let us know if you want them.

Bquiet Soundproof Windows- Soundproof Canada Ltd. is NOT a BBB Accredited Business.

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