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Business Profile

Storage

Storage Centre

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the storage facility at 190 Carrier Drive monthly for approximately 3 years. At first there was a great two-person team working there. They always answered the phone, or called you back quickly. They always answered email quickly. They could deal with any issue in a professional and timely manner.

    Then a new owner and a new 'customer service' team took over. They rarely answer the phone. They take a day or more to answer emails. They cannot deal with any issues in a professional manner...yet they do not respond WHATSOEVER when you ask for the manager or owner to contact you to resolve an issue - nor will they provide contact information for a manager or owner who can deal with issues.

    ALL this in spite of constant price increases!

    I wish to be contacted by the manager or owner of this location, please.

Storage Centre is NOT a BBB Accredited Business.

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