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Business Profile

Solar Energy Products

Sunwave Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    entered into an agreement to acquire rooftop solar system and be part of the Net Meter Project in December of 2021. Provided the initial deposit of $3500. to begin the process and have Sunwave begin the approval process to connect to ********** ***** Net metering system. This was completed on Jan 20, 2022. Notification from ********** ***** was sent to both Sunwave and me. I also called Sunwave to inform them I received the approval and prepare for next steps. The installation upon signing of the agreement was to be in March 2022. I never heard from Sunwave again until early July 2022 (around the 3rd). I was asked for the next portion of the deposit ($12,734.50) to arrange the next step. I discussed this with them and said I was not comfortable providing another payment until I had a firm install date. They wouldn't guarantee a date and just said mid-October. Have never heard from them again and now their office is closed, and the phone line just rings. What can I do? * *** **** **** ****** **** *** **** ******

  • Initial Complaint

    Date:03/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Jan 2022 we had door to door salesmen show up asking if we would be interested in Solar panels, we agreed to listen to their presentation which occurred on Feb 5, 2022. We signed a contract to install panels with them on Feb 16, 2022 and gave them a void cheque so they could withdraw a deposit. On Feb 25, 2022 they sent someone out to do a site visit to review and ensure the install did not need any modifications. They took a deposit of $3500.00 on April 6, 2022 from our bank account. installation was to occur in June, I started calling the company at the end of April to get a timeline of when things would happen and was told someone would contact me in 2 weeks, 3 weeks later I called to get an update and was told I would get a call within 2 weeks, this cycle continued untill later aug when their phone number stopped ringing. They changed their phone number, I have been leaving daily messages (or close to) since mid Sept.

    Sept 7, 2022 I contacted ****** ******* ***** initiative to ensure this company did not apply for the $5600 grant which is available, they contacted me on Sept 28 saying they would look into it and requested I share all of the contracts and communication with them so they could investigate.
    Sept 13, 2022 I emailed them a letter requesting my money back and have not had a response from them, * **** ****** * *** ******* ** ****** *** ***** ******** ***** ***** ***** ******* **** ******* *** ** ** ******* ***** ****** *** ********* *** **** * *** **** ******* ** **** *** *** *********** *** **** ********* Sept 28, 2022 I contacted my bank asking if they could reverse the charge, that investigation is still pending and can take up to 20 business days.
    * **** ** ***** ** *** **** **** **** ** **** * *********

  • Initial Complaint

    Date:03/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details:
    I am sending this information on behalf of my Senior Parents who this happened to at their house (I am their Daughter trying to help them)

    - Original Sales person came and sold the Solar Panels sometime in October 2021 (Sales Persons name was Kyle L.) My parents signed the agreement on October 27, 2021
    - A 50% Down payment (Large amount of money) was given by a cheque from my parents and was cashed by Sunwave Solar on December 16th 2021 ($30,358.50) (I am in process of contacting my parents bank to try and get a copy of the cashed cheque)
    - They committed to install Solar Panels based on the drawings and specs provided. They said it would be done last year (as long as no snow on roof) of in the spring
    - They have not came to do the Solar Panels and are no longer replying to emails or phone messages. My parents have been patient and said they would still proceed if they just got back to them and came and installed them, but they have not so now we want to be refunded
    - They have done nothing to resolve the issue. They are not answering back to any form of communication. We have gave numerous chances and left many emails and messages. * **** **** ******* *** *********** *** **** **** ****** **** **** ********** ***** *** **** ***** ********* ** ******* ***** *** *** **** ** **** ***** ** ** ******* ***** ****
    - No Account Number but their business number I believe is ********. Names that we have been dealing with (prior to them not answering) is Chris N., Kyle L., Anoop, M., Nivetha S.
    - We are looking for a full refund as they did not do the work

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