Business ProfileforFederal Pardon Waiver Services Inc

********** ********** ******** I had contacted FPWS on 4/14/23 in regards to a TRP to enter Canada. At that time, it was suggest by the agent that I also apply for a Criminal Rehabilitation waiver specifically because it would make the TRP application look better. I was then told I would be on a payment plan for the criminal rehabilitation waiver and pay for the TRP over 2 payments. I was also told (without asking) that I can cancel the criminal rehabilitation waiver after 2 months. I was told I HAD to wait until June to cancel, but could cancel after my trip in August if I would like. I was contacted in late April being told I had to pay in full (which I never received a receipt for) although I was supposed to be on a payment plan. When I returned from my trip in august, I inquired about canceling and was told I could not, that “the work had been done”. NONE of this was communicated to me, or I never would have applied in the first place. I received a call early September, where they said they would review the calls. On September 13th I received a call from ******* who reviewed the calls, admitted their policy was not explained clearly to me, told me they got the work done quicker so I should be happy and I could cancel, but would not be issued a refund. The entire point of me asking about canceling AFTER my trip in August was to make sure it would be refunded. ******* told me I should use common sense and should have known that all of the applications were done, so that it’s common sense I would not be refunded (although that is not what I was told). She clearly heard this on the recorded call that she refuses to issue to me, *** **** ** ****** ** **** ** **** **** * ****** **** **** ****** ******* ** ***** *** ** **** * *** *****