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Business Profile

Moving Companies

GEM Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Daniella S

    Date: 04/04/2023

    quoted me 620 but ended up charging 1200, left marks all along the walls from hitting my furniture against them, and left a lot of dents and marks on my furniture. unfortunately they also showed up 2 hours late, but still charged me for 7 hours of labour even though they only worked for about 3-4 hours. really wanted to like them but unfortunately didn't have a good experience. chose this company because i heard they were more affordable but ended up paying a pretty standard price *** ** ***** ***** *******, AND got my walls and furniture messed up.

  • Domenic L

    Date: 14/10/2022

    First off, they arrived an hour late, secondly, they had an empty truck with a few blankets and a roll of shrink rap and a single dolly.
    We were told that they would disassemble the furniture, pack it up into the truck and reassemble it at the new location.
    They did not bring any tools to disassemble or reassemble the furniture.
    Fortunately, I had brought my own toolbox in case I needed it and they ended up having to use my tools.
    We had paid to rent the elevator at the new location. The elevator was available until 4pm. however due to their slowness, we missed the deadline. It ended up that we had to move part of the furniture ourselves.
    They also damages some of our furniture.
    They charge 90.00/hr. I suppose that's why they took their sweet time in doing things. What should have cost us max, 900.00 ended up to be 1300.00.
    Furthermore, when we complained about the bad service and asked for a discount based on the poor service, we were told that unless we pay the full amount, they would not unload the truck.
    ********** *** **** ***** ** ***** ******* ** *** * ** ********* **** ******* ** *** ****** ******** ******* ***** **** **** **** ******** *** **** **** *******

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