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Find a Location

Canadian Reliable Van Lines has 1 locations, listed below.

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    Business ProfileforCanadian Reliable Van Lines

    Moving Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    21 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    415 The Westway Box 12526, Etobicoke, ON M9R 3R4
    BBB File Opened:
    9/5/2019
    Contact Information

    Principal

    • Mark Kross

    Customer Contact

    • Mark Kross
    • Matthew Moretti
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Hiring a mover

    Customer Complaints

    21 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    June 16/2021- I have only just recently been told about bbb and that I should let you know about this terrible business $11321 invoiced and paid Truck delivery was 20+ days late. Without contacting us to let us know where or if our stuff was arriving. It arrived severely damaged. Most garbage’s and we were forced to buys new furniture, about $8000. Below is the list of missing items that we noticed. I have sent all of this to the company as a claim within timeline guidelines with zero response. The driver gave us the number of the owner, without us even asking, because he was disgusted with the condition and stated had never seen anything like it. Missing: Desk Rim Blundstone boot Keurig carafe 2xhockey bags Shooting padsx4 Air hockey table(top) Skates brand new Skates goalie brand new Hockey helmet brand new Legs for dining table 4xDressers Black mirror Single mattress and box spring Cars shelf Bookshelf Hutch CD towers Brenya bookshelf Ceiling fan brand new in box Coloured bin stand Chain saw Luggage greys small 2xShoe racks Love seat couch Big shoe rack Computer Monitor 2 x mattress soaked in sewage water and garbage (Double and queen) Kitchen aid mixer Toaster Hockey equipment - (full)2 full sets 2 sets of goalie pads 2x bookshelf (damaged) and now garbage Tree trimmer Leaf blower We feel completely taken advantage of and feel we were targeted *** ****** ****. Thousands of dollars of our belongings just didn’t show up or show up destroyed beyond being salvaged. Our delivery was expected to our house may26 and didn’t show up until 3 days later. It should have been delivered June 2 and didn’t come until our second delivery on June 26th. Our second delivery should have arrived by June 17 and came in June 27. * **** *** **** **** ** **** ** ***** **** *** ** ********** *********** My son’s entire bedroom is missing along with his13th birthday present. Words cannot describe the pain and sadness, seeing our belongings in this condition. In all honesty we just want our stuff back. This entire experience has been a complete disaster. *** **** ***** ****** *** ***** **** **** ********** *** ****** ** ** ********** ******** **r. We want to be contacted immediately, I have tried calling and mailbox is full and I tried emailing. The driver said he has taken photos as well and has never seen anything this bad before. Completely disgusted. You can’t even imagine how it feels to see your stuff coming off of a truck, after sleeping on the floor For almost a month, and it is now garbage. **** ***** **** **** ***** ** **** *** **********. If I knew this would happen I never would have bothered shipping my stuff at all. I would have sold it, instead of paying you to destroy it or lose it****** **. My husband and son slept on air mattresses for 4 weeks, while in quarantine because we couldn’t leave due to Covid restrictions. * **** ******* ****** *** ****** ****** **** **** * *** ******* ** *********
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    William G

    1 star

    07/07/2021

    PLEASE READ: You will see many negative reviews but will think to yourself, "maybe it won't happen to us and these people got unlucky". I thought the same thing and risked it for the price. IT WILL HAPPEN TO YOU. This is without a doubt the worst company I have ever dealt with. They called us the day before the move to tell us they will arrive between 11-2 to collect my things for a move to Montreal from Toronto. The next day at 3 I called to see where they were. Someone says the truck is having issues and they will only be there at 5. So I call back at 5 because no one has arrived.... They SCREEN MY CALL. I need to have my father call from a different phone number to put me on a conference call so I can find out where my moving truck is. The Rep tells me she's so sorry but the truck broke down and cannot come today... Or tomorrow.. Or this weekend. So on the last day of the month, the day before the Canada Day holiday. At 5 pm I find out that I have no moving truck to move my stuff out of my apartment, which has people moving into it the very next day. Do not trust this company, do not trust that because they are nice on the phone that they will care about you or their move. They know moving companies get bad reviews, they don't care. They want the $200 deposit.

    Canadian Reliable Van Lines Response

    26/08/2021

    Hello Mr. W.,

    We already have completed your moving safe and sound. We do apologize for the inconvenience. Unfortunately, we may experience delays from time to time due to reasons beyond our control. We are truly sorry.

    Best Regards,
    Canadian Reliable

    Local BBB

    BBB Serving Central Ontario

    BBB Reports On

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