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Business Profile

Locksmith

Check Point Door & Lock

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a rental house in Richmond Hill, but I do not live there. I contacted ***** ****, as they had a good reputation. My sister lives in the basement; the broken deadbolt was on the front door of apartment upstairs. A techician arrived and reported that cost would be around 349.00 plus taxes. She confirmed with me, by phone. He later said lock had to be replaced and cost would be higher. I expected around 200.00 maximum. He came downstairs and told her it was 998.00. She called me. I complained and wanted a breakdown of the costs. He said his machine was broken and the office would send an email. I waited on the phone but one did not come. I told my sister to pay the bill and I would look into. ***** **** referred me to their customer service. You could not speak to anyone. No one calls back. Both my sister and I have tried. Today a charge on my **** showed up from Check Point Door & Lock. That is not the company i hired. They have a terrible reputation for over charging. I spoke to John, their agent this morning. He finally sent me an invoice. It is bare bones. I want a reduction in the cost. Outrageous price. Not the company I would have hired. So far no one has called me back. I have contacted **** to challenge charge.

Check Point Door & Lock is NOT a BBB Accredited Business.

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