Business Profile

Collections Agencies

Veritas Alliance Incorporated

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints received, BBB is publishing the details (text) of 50% of complaints as a representative sample.

Complaints

This profile includes complaints for Veritas Alliance Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

180 total complaints in the last 3 years.
51 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The problem with this Company (Veritas Alliance), started 2 years ago when they sent me a letter dated Sept.15,2023 stating I owed money to another Collection Agency (*** ********** ********) for the **** ** ******** ac #**********. I then started receiving taperecorded calls on and off. I called them stating this is not my debt. The calls continued sporadically. Received another identical letter March 15,2024. More sporadic taperecorded calls. Calls stopped Dec.2024 only to resume May 2025 again tapecorded calls. I consider this now being unnecessary harrassment for an alleged debt I do not owe. Last time I had anything to do with the **** ** ********, and not with a credit card was back in the year 1998. Over 25 years ago! Can you help resolve this harrassing and unnecessary problem?
Business Response
Date: 13/06/2025
Hello and thank you for contacting us. Please note we have placed your file on hold. **** **** ****** *** ******** ************** **** *** ********** ******** *** *** ********* *** **** **** **** ** ******** ** **** ** * ************ ****** **** ******* **** * ********** ***** *** * ************* ******* ******. Despite the age, the debt is still owed and the information provided by **** ** ******** matches your information. If you would like to discuss the matter further, please contact our office at ************** x*** and speak with a manager. Alternatively, if you wish to make the payment you can do so using the payment instructions in the letter. Thank you in advance for your attention to this matter.
Customer Answer
Date: 16/06/2025

Complaint: ********

I am rejecting this response because: without prejudice, first, please note a misunderstanding when Veritas Alliance quoted, "that despite the age, the debt is still owed," as I did not acknowledge this debt as being mine but an alleged debt. In my message, I quoted that I dealt with the **** ** ******** over 25 years ago but not in regards to a debt nor a credit card. I did not confirm this debt as being an old debt.
Furthermore, as per letter from *** ********** ******** ***., any Company can attach any name to a partial creditcard # and try to collect payment. I would need proof from the original creditor being **** ** ******** stating that the correct name matches the full correct creditcard #, not some random letter from another Collection Agency(*** ***********) with partial #'s etc. I will not pay something that I still consider not mine.
And lastly, I am still requesting you cease any and all contact with me or anyone affiliated with me in regards to this alleged debt as I still dispute the validity thereof and that this debt is uncollectible.
I consider, without prejudice, and with all due respect, this matter closed. Thankyou for your understanding.

Sincerely,

**** ******
Business Response
Date: 17/06/2025
Hello and thank you for contacting us. Please note we have requested further information regarding this debt from our client. ?If our client cannot provide the information requested in a timely manner or if the information is lacking in any way, we will advise our client that we are closing the file and suggest they do the same. We will advise you accordingly if they decide to close the account.?For now, the file remains on hold and we thank you for your patience.
Customer Answer
Date: 20/06/2025

Complaint: ********

I am rejecting this response because: the Business response used the term "timely manner" which does not give a specific or clear timeline.
I am therefore requesting Veritas Alliance and their client attempt to provide further information regarding this alleged debt within 10 calendar days. And if
the information cannot be provided or if it is lacking in any way within the requested time limit, I am asking that the file be closed from all parties
involved and that all communication regarding this alleged debt cease with me or anyone affiliated with me.
As well, may I say, please "Honor" your replies as on June 13th,2025, the Business stated the file is placed on hold and today June 20th, 2025, I received
a letter from Veritas Alliance dated June 15th,2025 after the mentioned Hold Date. Also with totally different monetary amounts than what was mentioned
in BBB correspondance.

Sincerely,

**** ******
Business Response
Date: 02/07/2025
Hello, please disregard the letter that was sent as the file remains on hold. Please be advised that as our client was unable to provide adequate information in a timely manner, we have advised them that this debt is in dispute and without further information, we will be closing the file. As such, you will no longer receive calls from our office regarding this account. If you would like to discuss the matter further, please contact our office at ************** x*** and speak with a manager.
Customer Answer
Date: 08/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:28/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a VM saying my account has gone to collections. They seem to have information such as my name and address and state I owe $395 to a company (I won’t name them).
I call the company that has apparently sent me account to collections and I’m told my account is zero, meaning there’s no collections.
Where did Vertitas get my information and why are they calling me.
Business Response
Date: 23/06/2025
Hello and thank you for contacting us. We have escalated your concerns to our client, ********. Please be advised that based on the information we have they are in the process of investigating your concerns. During this investigation, your account will remain on hold and at this time there has been no effect to your credit. If you would like to discuss the matter further, please contact our office at ************** x*** and speak with the manager.
Customer Answer
Date: 23/06/2025

Complaint: ********

I am rejecting this response because I called ******** myself and they told me there was no issue with my account.
** ** ********* * **** **** ******* ****** ** ****. * **** ** ******* **** **** * ****** *** ******* ** **** **** ******* they stopped trying to contact me.
At no point was there an issue with my account at ********.
Based on all the information I see on line about Veritas, they have no credibility. I am exploring other options to deal with this ******* ** ***** ** *****

Sincerely,

*** ** ******
Business Response
Date: 25/06/2025
Hello Mr. ** ******,

Your statements regarding your conversation with ******** appears to be false. We have investigated the matter with them and they have advised that they spoke with you recently and have a follow up call scheduled this week. Below is what our client has advised:

- We contacted the customer regarding the write-off on his account and explained that the balance with ******** showed $0 because the account was sent to a third-party collection agency.
- We advised that the previous balance of $394.10 remained unpaid for over a year, which led to the account being forwarded to collections.
- We clarified that the charge was for a duct cleaning service performed in May 2021.
- The customer believes he has already paid for this service to ********.
- We agreed that he would search for proof of payment to dispute the amount sent to collections and provide it to us.
- A follow-up call was scheduled at the customer’s request, giving him time to locate the proof of payment.

Please be advised our file remains on hold pending the outcome of your efforts to locate the proof of payment. Please ensure that the proof is submitted to ******** and copied to this BBB complaint process. You may also email a copy to our office at ***********************.

Rest assured if the debt was paid your account will be closed and there will be no effect to your credit. If you are unable to provide proof of payment and or you find after review of your records that the debt is owed, please ensure the payment is made promptly.

Payment can be made directly to ******** or to Veritas using the payment instructions we provided in our correspondence. Failure to provide proof of payment or make the current payment owed will lead to reactivation of collection activity that may have negative effects on your credit.

Should you have any further questions regarding the collection process please feel free to contact Veritas at ************** x*** and speak with one of our managers.

Thank you.
Initial Complaint
Date:24/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company continues to contact me electronically even after I submitted a letter stating that I do not want to be contacted electronically which includes text messages phone calls or emails.

I called the companies and complain about them continuing to call me electronically and I was hung up on multiple times yelled at by their agents which are extremely rude I have multiple reportings of this and I think that this is extremely unprofessional.

They're calling me a better alleged debt that I have no intention to pay because it is not mine to pay in the statue of limitations on the alleged count as expired
Business Response
Date: 14/05/2025
Hello and thank you for contacting us. Please note we have placed your file on hold. Please be advised that ********* ********* ***** purchased the debt from ******** **** ****. Although the debt is beyond the statute of limitations to litigate this does not mean that the debt is not valid and owed. **** **** ****** *** ******** ********** ****** *** * ************* ******* ******. If you would like to discuss the matter further, please contact our office at ************** **** and speak with a manager. Alternatively, if you wish to make the payment you can do so using the payment instructions in the letter. Thank you in advance for your attention to this matter.
Customer Answer
Date: 14/05/2025

Complaint: ********

I am rejecting this response because this is not my account and I wish for all forms of electronic communication to stop .
Please send any other documents to my last known address on file other forms of electronic communication will be noted as harassment.

Sincerely,

******* ********
Business Response
Date: 11/06/2025
Hello, ****** *** ******** **** ** *** *********** **** *** ******* *** ****** **** ******** **** ***** **** *** ********** **** **** **** *** a new settlement offer letter on behalf of our client. Please be advised that the debt is also currently listed on your credit report from ******** ****. We understand that catching up on past due debts is not easy and that is why we are providing you with a settlement offer. If you are not able to make the payment in one lump sum we may be able to offer you a payment plan. Please contact our office at ************** **** and speak with a manager about a plan that will help you to pay this debt. Thank you in advance for your attention to this matter.
Customer Answer
Date: 11/06/2025

Complaint: ********

I am rejecting this response because: this is not my debt to pay and it is past the statue of limitations with this two years since state of last activity on this alleged account.

Further to this any further communication via electronic means would be considered harassment.

Sincerely,

******* ********
Business Response
Date: 03/07/2025
Hello and thank you for contacting us again. Please be advised that the statute of limitations does not apply to a debt being owed. It only applies to the ability for a company to sue a debtor for a debt or for the debt to be placed on the debtor’s ******
******. Morally and contractually the debt is owed but as the creditor did not exercise their right to sue you within the statute time frame they can no longer do so. This is why we offered you such a low settlement amount. If you are not able to make the
payment in one lump sum we may be able to offer you a payment plan. If you choose not to pay the debt this is your choice and as we have indicated in our prior reply, your file is on hold with our office and we will not be calling you any further in
relation to this file as per your request. If you would like to discuss the matter further, please contact our office at ************** **** and speak with a manager.

Regards,

***** *****
Manager of Compliance and Auditing Department
Customer Answer
Date: 03/07/2025

Complaint: ********

I am rejecting this response because: this is not my debt. And it will disappear off my credit report within 6-7 years.

Sincerely,

******* ********
Initial Complaint
Date:11/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by this company today and had never heard of them until now. The man called my work cell phone and asked me for personal information. I advised him that unfortunately I’m not familiar with the company and I am not comfortable providing personal information to him over the phone. ** *** **** **** *** *********** **** ** *** I asked him not to contact my work number anymore. ** **** ****** **** ***** **** ******** ** * ******* *** ****** ******** ************ *** **** ** ** *** After looking up the company, it’s a collection agency. I do not have ANY delinquent accounts on my ******* or ********** accounts. There is no reason for this company to be contacting me.
Business Response
Date: 21/04/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 21/04/2025

Complaint: ********

I am rejecting this response because: This has been previously discussed with another agency and this is not my debt. The ********** *** *********** behaviour I received on the phone call was unprofessional and unacceptable. Please do not contact again.

Sincerely,

***** ******
Business Response
Date: 25/04/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:10/04/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was contacted by mail originally by Veritas alliance incorporated claiming that I financed a loan in 2002 from **** loan finance. I have never taken a loan or financed a loan with this company because they do require you to be employed and your credit to be in good standing to finance a loan. And in 2002 I was unemployed and my credit was horrible. I have contacted **** loan financing and they have zero record of myself financing a loan with them. **** ***** ** * ***** **** **** ******** *** ******** *********. I was hung up on 3 times when I requested a copy of said loan paperwork and they very little information in regards to supposed loan. I would like this company to stop harassing me on a daily basis numerous times a day and I will be contacting the RCMP ***** ***** ****** ****.
Business Response
Date: 15/04/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 15/04/2025

Complaint: ********

I am rejecting this response because the company claiming that I owe this amount to will not supply a copy of the original documentation in regards to a loan. They have advised that I apparently took a loan out in 2002. In 2002 I was unemployed on Ontario works with a horrible credit score that I could not even get a payday loan. There is no way that I was granted a loan. This claim I seriously find comical. When will this company provide a copy of this supposed loan agreement from 2002.

Sincerely,

******** *******
Business Response
Date: 21/04/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 24/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to also see this copy of a loan agreement from 2002 and would like to receive it by mail.

Sincerely,

******** *******
Initial Complaint
Date:28/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted March 28 2025 from sister that I do not keep in contact with who lives in NL regarding a letter in my name, under her address. Letter stated I owed ***** to the tune of 3450 but that they would settle for 1400. Person, I spoke with who claimed to work for veritas alliance was very aggressive and would not disclose info on how they acquired my sister address and how they figured it's okay to disclose info in such manner especially because the debt is illegitimate.
I*** ** ****** **** ***** ** ******* ******* *** * ****** ** ******* ** ** ******* ***** * ******* **** ********* **** *** ****** ** ** ****** ** ***** ** *** ** ** *** ***** ************ *******
Business Response
Date: 31/03/2025
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 31/03/2025

Complaint: ********

I am rejecting this response because:
I am not the person you believe owes this “debt” never have done business with *****.

Sincerely,

****** ****
Business Response
Date: 01/04/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:15/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
veritas alliance has been harrassing me since nov 2024 with emails and phone calls saying I have an outstanding debt with ****** communications/cell phone bill for $125.00 which has been outstanding since 2007 ! I called ****** with the veritas account number provided **********x but this number does not exist with ****** nor does ****** have any files on me.I also spoke to ******* and their is nothing on my credit report. veritas claims it could be one of these 5 cell numbers *** *** ***** *** *** **** * *** *** ***** *** *** **** and *** *** **** which were never any of my numbers. if they had a case against me how is it they do not have the correct phone number?their fee to close the dispute is now 255.00. can you please assist in solving this issue for me please.
Business Response
Date: 16/01/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:02/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Veritas Alliance operating in British Columbia as a Third party without license and not following British Columbia government regulations for collection agency. On December 1 2024 they made unlawful entry on my credit report cause harm to my credit score and undue stress.I never had any contact with Veritas Alliance and I don't own Veritas Alliance anything.
Business Response
Date: 14/01/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:23/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently checked my credit report and discovered. I found a delencancy and unsettled paid debt on my credit report statement. Please have this removed and update the information and close this account.
-********** ********* ****** **** **********
Business Response
Date: 08/01/2025
The business responded to this complaint but asked that its response not be published.
Initial Complaint
Date:28/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello.
I need some help in order to deal with a ********* collection company that won't leave me alone, even after I explained this
Doesn't exsist,nor mine!
I have been dealing with this for three years. I called them, only to be left even more frustrated at how unprofessional and ridiculous they are. They won't stop bothering me. I've had enough! They ignore my cease and desist request and clearly dont care how they conduct themselves. I've told them I have never had an account with *****. I don't have debts reported on my burreau or anything that was or is in collection. They won't show proof of said debt neither, **** **** ********* *** ****** *** *********, sending letters **** **** ******, that they have comfirmed I have the means to pay? That in itself is alarming to say to me, who says that! Who is this company, and why are they aloud to continue to operate! How do these companies get a hold of someone's info and ********** them, to pay for a debt they claim is owed, that doesn't exsist! These people are ********* and dangerous. This needs to stop!
I'm tired of these ******** ********* collection agencies and seen some very negative comments about both companies on ******.
**** ******* *** *** *** ******* *********
I don't know what else to do, I don't have an unsettled debt with *****! I've never conducted business with *****,ever! They won't stop bothering me, and do their research that this isn’t mine and take my social insurance and fake reporting off their files. It's a huge concern, how would they get a hold of my info and try to **** me into paying this suposed debt. It's made up!
**** ** *** **** ****** ****** **** **** **. They are trying to shake me down for allot of money!
********** *** **** ********* *** ******** **** **** ****, trying to collect something that isn't owed period! Causing stress and damages to innocent people. We shouldn't be subject to these ******** and tactics they use are menacing. Government needs to do better!
Business Response
Date: 04/03/2024
The business responded to this complaint but asked that its response not be published.
Customer Answer
Date: 04/03/2024

Complaint: ********

I am rejecting this response because: the funds are not owed or legit. I do not have a ***** account now or in the past! I have never co ducted business with them! Veritas and *** are ************ trying to pin a debt on me that isn't proven for one thing, because it doesn't exist! They have failed to closed the account and plan to continue persuing this bogus debt! They have ******** me long enough. *** is "their client", which is ridiculous! ***** ** ***** ********. I am not wasting anymore time on this. Do your homework, fix the error you have on file!

Sincerely,

***** *** *** ****

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Veritas Alliance Incorporated is NOT a BBB Accredited Business.