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Business Profile

Caterer

Seventh Heaven Event Catering

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Seventh Heaven Event Catering for our June 2025 wedding and paid around $17,000. While the food was good and some staff were great, we experienced major issues with transparency, communication, and post-event follow-up.

    Leading up to the wedding, invoices were repeatedly revised with unexplained charges, despite asking for clarity, and what was originally included became extra. Our contact didn’t even seem to understand how to explain the invoice, and each looked different. You could tell they weren’t properly filled out as some had breakdowns but the breakdowns didn’t show correct numbers, etc.

    Communication was inconsistent and often unclear. At the wedding, we never received the hors d’oeuvres plate promised for the bride and groom, and only saw two of the several appetizers we selected. Despite asking for ALL leftovers to be sent home with us. We only received two very small boxes (one all fruit), ***** **** ********* ***** **** ** ***. We physically saw desserts and our wedding cake at the end of the night. Our cake topper was also not returned.

    We submitted a detailed complaint on June 19, 2025. They acknowledged it and promised to respond by the end of the next week. After three follow-ups and over five weeks, we’ve been completely ignored.

    We are seeking a partial refund as compensation for the entire experience, including services that were ************** or not delivered, and a formal response explaining the lack of transparency, missing items, and failure to follow through on our complaint.

Seventh Heaven Event Catering is NOT a BBB Accredited Business.

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