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Business Profile

Building Contractors

Aecon Group Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/07/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Occured in mid December 2024. Aecon gas division installed new service to a house across the street from us. They created a large hole in our property and claimed they would be back in the spring to repair it. I have had several emails since June 9th trying to get someone to come and fix our lawn. To todays date July 28 i have yet to hear bcak from anyone. Two months of waiting no replies. ***** ********* ********* **** ***** ********** **** ** ********

    Customer Answer

    Date: 02/09/2025

    Hello I'm reaching out regarding ID ******** regarding my complaint. I can confirm that Akon has completed the work now after waiting 8 months. Thank you very much for your assistance in this matter.

  • Initial Complaint

    Date:05/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aecon is contracted out by ****/*** to lay ***** ***** Optic underground network via property owners residing in Winnipeg. Fall of 2021 we hag 5 holes within our front yard filled in with sand. Spring 2022 a thin layer of top soil and a unknown grass seed was applied, we advised Aecon that the seed didn’t grow so they supplied us with a pail of seed that we applied over the previous fig holes plus along the remainder of the front yard. Spring of 2023 about 80% of the grass was dead. We manually rolled over the dead grass and applied ******* grass seed and watered for a 7 day period,

    Customer Answer

    Date: 11/07/2023

    Finally, we have a repair crew doing the “Partial” repair of our yard. I said partial as the Aecon Sup would not do a complete repair of the yard even it was their seed that caused damage to a portion of the yard. We had to purchase 25 Sod to complete the repair.

    I don’t  know why to took almost 2 months for a 2 hour repair(Partial), 3 sup visits to have a “Partial” resolve. We would have settled for the initial $300 claim and fully repair ourselves!

Aecon Group Inc is NOT a BBB Accredited Business.

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