Business ProfileforBertrand Plumbing & Heating

Bertrand Plumbing and Heating charged us for a service we did not agree to. We purchased a furnace and air conditioner from them which was on a yearly service plan. In ****************************************************************** 2023 they decided to add the water tank maintenance to our contract maintenance call, but we did not approve this. They notified us of the service by voicemail and text message neither of which we listened to, read or responded to. We scheduled the service in an email response to their scheduler who reminded us of our service to furnace and air conditioner, zero mention of the tank in that email.We get the bill and it is a single line item priced in the $600 range. There is a very subtle description of added water tank to maintenance but no differentiation of this cost from the contract service call cost. I emailed to say I did not approve this service and requested an invoice that detailed the amount that was part of our contractual service obligation and the amount that was charged for the water tank. I was met immediately with hostility from the ***** ******* Bertrand. I asked for our entire invoice history multiple times which she failed to provide until I said I would be picking it up in person. I know now why she didnt want to provide ****** charged $300 for the water tank maintenance (I looked at a previous bill for the cost of just furnace and AC service which was about $300).If you use this company verify your bills carefully since they will decide to add extra services without your approval and refuse to admit that they added it without your approval.The emails from ******* were wildly unprofessional and the refusal to provide invoicing history is suspicious. We also filed a formal complaint with the ******** of ****** and **************** Delivery requesting they tell the business to provide invoice history. Although this was unsuccessful because the amount was not large enough, it is on record.