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Business Profile

Auto Repairs

OSR Performance Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:15/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    dropped truck off there on Jan 29 and was told it would be fixed in a day or two.it is now Aug 15 and still ,y truck is sitting there with now work done.I've made many apt to talk to him about this issues and got the run around.Was given dates for it to be ready, but no fallow through. I have gone there to talk to him about it and got told excuse after excuse or have him hide from ******* given him almost seven months to get this done with and offer to pay for the work that has been done or move it to another place in order for it to be fixed. was told it wouldn't be a option to do so. was informed that the parts were in and he would be done it that day and that was in July 22.I had to cancel camping and other family activities due to the run around that this person as put me through. i am stressed where it is now leaving me without sleep.

    Business Response

    Date: 21/08/2024

        I will finish the job as per your request

    Customer Answer

    Date: 21/08/2024

     
    Better Business Bureau:

    I have reviewed the response made and would appreciate a date on when he will complete the work as it's been seven months and waiting.i would prefer it done immediately as soon as this Friday as I need it back.

    Thank you 


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OSR Performance Inc. is NOT a BBB Accredited Business.

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