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Business Profile

Water Heater Rental

Cricket Energy Holdings Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Heater Rental.

Complaints

This profile includes complaints for Cricket Energy Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cricket Energy Holdings Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ** ******* *** * ** ******* ***** Been over 2 years of not having the property but still being charged monthly rentals without having the product…??’ ***** ****** and no one want to help and no manager is available to help only a thing they do is to give us the run arounds… *** ** **** ** *** ***** *** ******* *** ***** ******* *** ******* *** *** *** **** *** *** *** ******* ***** ** ************ * ***** *** *** *** ****** ****** *** ******* **** **** ****** ** ***** **** **** ****** ***** ** **** ** ***

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been paying cricket $60 a month for the last 7 years bound to a 10 year contract. I have never missed a payment. Now The company has refused to come and replace or repair the tank unless I renew the contract for another 12 years. I tell anyone who thinks they are bound to these contract stop payment and get out of these *****.
      Go out and buy own. **** ** *** ******* **** *** someone should but a stop to this.

      Business Response

      Date: 09/08/2023

      We have tried to replace the tank but the customer refused to allow access to the technician to replace it. 

    • Initial Complaint

      Date:26/09/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 15, 2022 I fully paid off the water tank agreement and requested confirmation and details of the remaining manufacturer warranty.

      On September 20, 2022 I sent a follow-up email requesting confirmation of the $5,166.10 buyout payment I had sent on September 15, 2022 and asking again for the details of the remaining manufacturer warranty on the water heater.

      All I'm looking for is a confirmation to the emails that I have sent earlier that the buyout has been aknowledge, no rental fees will be charged going forward and I will not be charged or have to deal with this company further. I do request that a copy of the remaining manufacturer warranty be sent to my email as well.

      ** **** **** **** ** **** *** * ****** ****** ************ *** *** **** **** *** ****** ***** ***** However, if I do see any rental charges I will take action as I have cc'd lawyers in my contacts with the company during the buyout.

    Cricket Energy Holdings Inc is NOT a BBB Accredited Business.

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