Customer ReviewsforToys R Us Canada

I ordered the **** *** car seat online and never received it. When i contacted Toys r Us, after two weeks they basically said they can't replace or refund me since their 'investigation' shows the the delivery taking the route to the delivery address. They couldn't provide me with a picture of the successful delivery or if anyone had signed for it. They did nothing, advised me to dispute the chargers with my credit card. i had to go and re-buy the car seat again from elsewhere - putting me out of pocket.

I have recently visited the toys r us in Hamilton And I’ve noticed one employee that just made my day Zach is a young man with great manners very pleasant in his greeting and great with kids that came to his register I go there because I collect cards and he has knowledge of that too Just a great young kid u have working there and wanted to share Thanks a lot Zach ur a good young man

Managers at St John’s store are not given the ability to manage by their superiors. Reasonable customer service is not something that you can expect to find at this store if you have a problem. Managers at this location do not have tools required to manage. *** * ***** **** ***** **** ********** **** *** 

I purchased a car seat from the ToysRus in Etobicoke location back on August 26. I never opened the box and it was supposed to be a gift. When we gave the box to the receiver, we then learned that the receiver did not need the car seat anymore as they already have a car seat. I am left now with this $300+ car seat. I decided to reach out to the corporate office and I spoke to someone. She asked me to provide the original receipt and a picture of the car seat in a box. I sent her a picture of the car seat in a box (sealed), a scanned copy of the original receipt that shows the total amount of the item and I also sent her a screenshot of my bank account which shows the amount of the car seat and the location of the ToysRus where I purchased the car seat. I waited for 2 days and she finally responded and denied my complaint. I need to have this complaint escalated to a higher position staff who actually care about their loyal customers like me. I have always been going to ToysRus to buy stuff not just for my kids but also to the other kids who I am friends with their parents. Like what I have mentioned, I provided a scanned picture of the original receipt, the picture of the unopened box and I also provided a screenshot of my bank account that shows the purchase date and the car seat as well. I am reaching out to the higher position staff of ToysRus corporation, please I need help returning this car seat. I have no use of this and I am not asking to get my money back. I am asking to at least give me like a store credit. I am a loyal customer of this company and I never had issues with the past purchase items. Please if someone can help me. Thank you very much.