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Business Profile

Paper Labels

DuraFast Label Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paper Labels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I HAVE DONE BUSSINES MANY TIMES WITH THIS COMPANY, my last order was placed and paid in full order no.********. now that im seriously complaining, I can no longes access my account with them

  • Initial Complaint

    Date:24/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 12 rolls of labels on 1/14/2025 through **********.com website for DuraFast Label Company products owned by Basat K.. 1 week later I reached out through the **********.com website chat asking when we can expect shipment and was told to contact *****@*************.ca via email and the chat was immediately closed. I reached out to *****@*************.ca on 1/21/2025 via email asking when the order will ship. No response. I reached out ******@**********.com and *****@*************.ca on 1/22/2025 and requested to cancel the order and get a refund to our card that they charged $1,046.95 to on 1/14/2025. No response. I reached out through the website chat on 1/23/2025 and asked them to cancel and refund the order, and they told me only Basat K. could cancel the order and to contact him via email at *****@*******.ca and they immediately closed the chat so I could not continue to respond. I then contacted *****@*******.ca on 1/23/2024 telling him to cancel the order and refund our money immediately and that if I did not receive a response I would file a complaint. Still no response. This company took our money and refuses to respond to customers. They should not be selling items they cannot fulfill and ship and should not be in business if they cannot even respond to customer requests. We purchased a new machine and no longer need the labels that were ordered. Since the order has not been fulfilled I need them to cancel and refund our card that they charged immediately yet I cannot get anyone to respond to me. **** ******* ** * ***** *****

DuraFast Label Company is NOT a BBB Accredited Business.

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