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Sofaweb.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/30/22 I purchased a 3 piece TOP GRAIN LEATHER sofa and two chairs. I paid the sale price of $3477.88 for the merchandise and did not receive it until 6/29/22; allegedly it was being custom made. In September we noticed that the fabric was peeling. I started reaching out to the company calling and sending emails. I have received a couple of emails stating customer service would be calling today (today has yet to come. The order was placed via *********.com; order #*********. I have been emailing ******* ******* at Sofaweb as he is *********.com contact.

    Business Response

    Date: 09/12/2022

    Hello,

    This issue has been resolved, see emails below:

    From: ******* ***** <********@*****.com>

    Sent: Thursday, December 08, 2022 6:50 PM
    To: Customer Service <***************@*******.com>
    Subject: RE: Refund preferred OS # ********* REF # ******

    Thank you ***; as it is late, I
    will make a call tomorrow for donation pick up. 
    **** **** ***** **** ** *******

    On Thu, Dec
    8, 2022 at 3:43 PM, Customer Service
    <customerservice@*******.com>
    wrote:
    Hello *******,

    Thank you for your patience. I have been
    working to secure a refund for you.  In order to receive a refund for you
    order, please donate the furniture to any registered charity and email us a
    copy of the donation receipt.   The donation receipt needs to be made
    out:  *******.com Inc

    Once we receive the donation receipt, we’ll
    advised your place of purchase to issue a refund to your back to your original
    method of payment.

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