Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nail Salon

A&E Nails Salon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter attended this business for a pedicure on September 3, 2022. During the procedure, the nail technician hurt my daughters toe. My daughter explained twice to the technician that she was hurting her. The tech continued the painful procedure. Three days after the pedicure, my daughter’s injured toe erupted with an open, bleeding sore. I have photos. It’s been 4 months and her toe won’t heal. We’ve seen two doctors. One prescribed an antibiotic, which did nothing. The second doctor suggested it wasn’t an infection, but instead the injury caused a severely ingrown toenail. She referred us to a specialist, who says my daughter needs a minor surgery to correct the toe. I’ve been to this salon 3 times, hoping to have our money reimbursed. The owner, ****, says he won’t refund our money and I should just call a lawyer. We paid $84.75 for a gift certificate. After the pedicure, there was $24.15 left on the certificate. We want all money repaid; the cost of the pedicure, plus the remaining left on the gift certificate. When I initially informed the owner of this injury, he lied to me, saying he wasn’t the owner, and that his girlfriend simply worked there. I caught him in that lie. I showed him the photos of my daughter’s toe, and told him I have the receipt and can provide a bank statement proving my daughter paid for the service at his salon. He knows I simply want my money back but refuses to pay.

A&E Nails Salon is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.