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Business Profile

Moving and Storage Companies

Discount Moving

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, May 21, 2024, I used the services of Discount Movers - Owner ************************* of *******, ********He provided two movers for my job of moving me out of my previous address to my future apartment.**** the owner showed up at the future apartment in the afternoon to show me that the movers broke the leg off of my fabricated wooden mirrored jewelry cabinet stand. I was very tired as I was suffering with vertigo and therefore reacted very calmly and professional as I thought accidents happen. I told him that the movers also scratched the wall at my former location and it also needed to be repaired. He offered me $50 off of my bill for repairs that I said I could have looked after. I accepted. Later that evening when the moving job was complete and the job was paid for, I also discovered that my footboard to my solid maple wooden bed was dented and scratched. I called **** the very next morning and he immediately came to my apartment to view the footboard. He offered a $200 discount on a future service that I booked with him right then and there, as I needed some furniture to be picked up and delivered. We shook hands on the deal. He seemed very sincere and like he was a professional decent businessman. A couple of days later on May 27, 2024, I found that the movers punctured and ripped the dust cover under one of my swivel chairs. It was too late in evening to call ****, so I did so the very next day. He took my call. I explained to him what I found and his response was completely unbelievable and very unprofessional. I indicated this to him and he once again was rude and unprofessional with his response. I asked him with total and absolute disbelief if he thought that was the way to treat a customer. He hung up on me and has now blocked my phone #.

Discount Moving is NOT a BBB Accredited Business.

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