Business ProfileforGlover Brothers Landscaping

We had our patio and fence done by Glover Brothers Landscaping Inc. The project was started in October 2019 and finished in June 2020. There are 5 years warranty on all hardscape material and labour according to our Landscape Installation Agreement. When they installed the patio in 2019, I noticed the length of the patio did not meet the size as agreed. The person who was in charge on the site agreed to add one more row of bricks. I expressed my concerns that the gravel base was not wide enough, which might cause problems. He promised to come back to fix it if that’s the case. In the spring of 2021, two conner bricks in the backyard were found to be wobbling and there are some cracks in the polymeric sand between the bricks. They fixed it simply by resanding the bricks with polymeric sand. In the early spring of 2022, I noticed the edge bricks which were wobbling last year came up a little bit and there was water paddling on the patio. It indicates the edge bricks are heaving in the winter. The new polymeric sand between the bricks cracked again as the bricks went backdown when the weather got warmer. I was worried about the situation, so I took the pictures and sent the email to them to request repairs as we are still under 5 years warranty. The person who received my email responded not only declining the problem but also insulting me as below. “the picture of the ice melting...congratulations...this is a picture of ice melting...not of any problem with the patio...it is ice melting in the spring.”, “this is polymeric sand opening and is completely normal ...also not an indication of a problem with the patio. Resweep it with polymeric sand.” “We no longer do residential landscaping specifically because of clients like you.” “Please get a life.” I am looking for justice and fairness here and hope the problems with my patio can be fixed under the warranty. Thanks