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Business Profile

Countertops

True Stone Countertops

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Ensuite quartz dropped/broken on day of installation. (new quartz counter chosen & installed) (resolved)2. Main bathroom missing sidesplash (now resolved)3. All ABS P-Trap, ******, Couplings removed (now resolved)4. 3 1/2" x 5" drywall cut out of kitchen wall, electrical slashed. Power outage 5-6 days on one whole side of kitchen. Wiring was later wrapped with electrical tape. I was advised by contractor this does not pass code, needs junction box. This contractor therefore will not install backsplash covering up this code problem. ( not resolved)5. 36" cabinets on far wall were sagging/bowing due to structure & support issues. 36" cabinets should have had a 36" metal support bar before quartz installed. Installer glued upper cabinets to quartz. So far, this cabinet seems to be okay. (now resolved)6. 2nd set of 36" cabinets on opposite wall now sagging due to lack of support. Again, these 36"cabinets should have had a 36" metal support bar installed before quartz was installed. These pot drawers now rubbing on upper/lower drawers. (Not resolved)

    Business Response

    Date: 07/11/2023

    Please find attached our response to this complaint


    Thanks

    **** Occomore

    Customer Answer

    Date: 22/11/2023

     
    Complaint: 20590143

    I am rejecting this response because:

     

    A reply was sent to True Stone Counters on Fri, Nov 17th asking that he forward my name, address and ph#'s to his electrician in order to resolve the electrical issue bringing the spliced wiring up to code. I am still waiting for a response.

    Thank you,

    *************************



    Sincerely,

    *************************

    Business Response

    Date: 23/11/2023

     

    I'm not sure what that means...?  You asked **** to go ahead and send the Electrician but he didn't respond to you?  If that's the issue then please contact me directly and I will make the arrangements for you right away.

    ****

    ************

True Stone Countertops is NOT a BBB Accredited Business.

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