Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18, 2024, I purchased a Mothers Day event from [business name] for $150, which was later changed to e-transfer due to the business discontinuation of ******** the total was ******. It was advertised as in-person, but was later changed to pickup. I declined and requested a refund, which was never provided. I asked for a refund againnever provided. Since the owner had conned me into paying e-transfer, I could not request a chargeback. Despite following up, I did not receive the refund. The owner states that their repeated offers of other compensation were enough. In fact, I thought they had refunded me, but on verification a year later I realized I had been misled. When called on this, the owner admits they never refunded me, but will not reconcile the account. I am requesting a refund of $****** to make this rightits basic: an advertised service was never provided.

  Business Response

  Date: 24/09/2025

  Im truly sorry this experience has left you feeling disappointed. Unfortunately, I had to cancel the original event due to unforeseen circumstances, and I felt terrible about it at the time. To make things right, I immediately reached out with several alternative solutions, including a refund option.

  You had initially requested a refund, and in my follow-up email, I explained that I could happily provide that if you preferredbut I also offered another option in case that was of greater value to you.

  I did not receive a response to that email and therefore waited for your direction before proceeding. The next time I heard from you was approximately 1.5 years later. At that point, I reminded you that I had never received your reply. Unfortunately, the refund window had already closed, but as a gesture of good faith, I offered two different alternatives to make up for the situation.

  I understand those offers did not feel sufficient for you, but they were made sincerely in an effort to provide a resolution. My goal has always been to ensure my clients feel cared for, even when unexpected challenges arise.

  My offer still stands to mail you some free product coupons. Please feel free to email me your mailing address so I can send them to you.

  Customer Answer

  Date: 04/10/2025

  Good morning, 

  I thought that I had thirty days to respond to the business's poor faith response. I have included what I had intended to send below, I was having difficulty using your upload tool and didn't realize the file would be closed so soon - I apologize, and I appreciate your understanding as I navigate a challenging situation that the business put me in.

  Complaint: 23925065

  
  I am rejecting this response because the businesss position does not reflect the situation and is an act of continued dishonesty and lack of integrity from this individual. 
  
  I asked for a refund multiple times - you can see in the attached exchange that the business avoids my request several times, repeatedly attempting to avoid the refund despite my indication I wanted one. Frankly, I do not want coupons, I would like my refund as I asked for immediately when the incident occurred. I acknowledge the time in between was long I honestly thought that this business had done the right thing and refunded me so I was surprised when I did some accounting and found that I had been deceived.
  

  It is not a consumers responsibility to chase after a business when that business does not follow through. Nor is it acceptable that I be blamed for their negligence. It is also important to note that the business mishandled this transaction from the beginning, including in how they configured their POS, which was incompetent at best and shady at worst, since I could not do a chargeback from their switch to e-transfer.

  Overall, the entire situationincluding the reason the event was cancelled (business inability to navigate permitting)cast doubts on the reputability of this business. This business now sells trips abroad - I am concerned for future consumers who will be at risk of impacts due to the poor practices of this business. 
  
  Sincerely,
  
  ******* ****** Large
  

  
  

  Customer Answer

  Date: 04/10/2025

  Good morning, 

  I thought that I had thirty days to respond to the business's poor faith response. I have included what I had intended to send below, I was having difficulty using your upload tool and didn't realize the file would be closed so soon - I apologize, and I appreciate your understanding as I navigate a challenging situation that the business put me in.

  Complaint: 23925065

  
  I am rejecting this response because the businesss position does not reflect the situation and is an act of continued dishonesty and lack of integrity from this individual. 
  
  I asked for a refund multiple times - you can see in the attached exchange that the business avoids my request several times, repeatedly attempting to avoid the refund despite my indication I wanted one. Frankly, I do not want coupons, I would like my refund as I asked for immediately when the incident occurred. I acknowledge the time in between was long I honestly thought that this business had done the right thing and refunded me so I was surprised when I did some accounting and found that I had been deceived.
  

  It is not a consumers responsibility to chase after a business when that business does not follow through. Nor is it acceptable that I be blamed for their negligence. It is also important to note that the business mishandled this transaction from the beginning, including in how they configured their POS, which was incompetent at best and shady at worst, since I could not do a chargeback from their switch to e-transfer.

  Overall, the entire situationincluding the reason the event was cancelled (business inability to navigate permitting)cast doubts on the reputability of this business. This business now sells trips abroad - I am concerned for future consumers who will be at risk of impacts due to the poor practices of this business. 
  
  Sincerely,
  
  ******* ****** Large
  

  
  

  Business Response

  Date: 06/10/2025

  *******,

  Im sorry that you interpreted things the way you did, and that I was not able to find a solution that fully met your expectations. That was never my intention. I was sincerely trying to resolve the situation in a way that would leave you satisfied, as I genuinely care about my customers happiness.

  Ive been a small business owner for over a decade, and while I know its impossible to please everyone, I always act with honesty and integrity. Had you replied to my follow-up email even several months later I would have gladly issued a refund.

  Regarding your comment about being concerned for future customers, I feel this goes beyond the scope of this specific situation and could be interpreted as taking the matter too far, bordering on harassment or slander. My business has always operated ethically and transparently, and I take that responsibility seriously.

  At this point, I believe Ive done everything I can in good faith to resolve this matter, and I encourage you to move forward I know I have.
  Wishing you all the best,

  Wishing you all the best,

  ******

  Customer Answer

  Date: 07/10/2025

  Hi, I am quite concerned that this business is threatening to accuse me with slander. Could you advise how we can proceed to resolve this complaint, given that neither I nor the business seems to be willing to move on our position? The business's insistence that I ask for a refund a fourth time is quite offensive to me. I would appreciate your advice on how to proceed as it appears to be at an impasse.

  *******