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Business Profile

General Contractor

Dr. Home H.D.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct11/22 met Owner of Dr Home HD discussed bathroom renos, got estimate $4520 includes work/mess to be completed in 1 week from start date Nov1/22. I e-transferred 10% to retain services.
    Sunday Oct30/22 he called hoping to start but we agreed he'd start Oct31/22.
    Monday no show nor contact, I tried texting to no avail. ******* Tuesday Nov1 he arrived late, as he walked by with no explanation, I asked how I could trust him to do the job now, he gave a trivial excuse. ******* I let him begin and he gutted the bathroom leaving quite a mess in the hall, bsmt, stairs and driveway for me to clean.
    Nov2,3,4 he maybe did 3hrs total. His shop vac, not hooked up properly, blew dirt/dust in 2 bdrms & basement that I had to clean top to bottom. He brought a tub, left with it, came back hours later with another saying he'd be back Saturday AM, but again no show. 3rd*******!
    Mon Nov7 here between 915+6pm, continuously leaving thru the day giving odd excuses & only working maybe 1 1/2 hours. I told him clearly I did not want him here past 5pm, the household is too busy.
    Tuesday Nov8 came after 10am, again in and out all day not accomplishing much. Back 430 and here until 740pm. Reminded him again no work past 5pm which surprised him as most of his clients prefer late nights.
    Wed Nov9 here 215 for 20 mins, painted, left so it could dry, back at 5, left 720 very late again!
    Thurs Nov10 promised 915 start but came 1110 worked about 2 hrs, back 710 & gone 8pm. Reminded him again of no work after 5 maybe 6 if needed!
    Fri Nov11 showed up 530, 1 hr for touch-ups, said he'd be back Saturday but no show!
    Sun Nov13 showed up late to finish job. Tub surround would not stick he got 5 minute epoxy which worked. He handed me another bill for $780. I said I want to be sure all is functioning before pymt. He threatened me with a Lean on my house. Sink+shower both leak, vanity ruined, tub surround not holding, mismatched fixtures, caulking not holding, tub may be a liner very flimsy!

Dr. Home H.D. is NOT a BBB Accredited Business.

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