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Business Profile

Lawn Maintenance

Nutri-Lawn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Nutri-Lawn's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nutri-Lawn has 2 locations, listed below.

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    • Nutri-Lawn

      400A Collier MacMillan Dr Cambridge, ON N1R 7H7

    • Nutri-Lawn

      25 - 1040 Martin Grove Rd Etobicoke, ON M9W 4W4

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: June 7, 2025
      Total Charge is 645.23
      The job was to startup irrigation system
      The dispute is overcharge. Last year, same company shutdown the irrigation system. However, they not only disconnect the power but also disconnect the wire in the pump. So the person they sent could not start it and then has to call an expert to come to solve the problem and charge 119. Also, charge overtime $108 because of this.
      I phoned them and ask them to adjust the price but they just did not change the total but change the nature of the service instead.

      Business Response

      Date: 21/07/2025

      Note to the client:  
      Mr ***, thank you for allowing us to resolve
      your concern. We appreciate your patience and are glad we could find a solution
      that worked for you. Your business means a lot to us!  We look forward to working with you in the
      future. 
      -***** **********, Sprinkler Solutions from Nutri-Lawn.

      Here is a quick summary of actions taken.  ** ** **** **** *** *** ****** ** * ******* ** **** **********  

      Client Concern:
      The client submitted a complaint to the Better Business Bureau disputing
      charges related to a service call and extra time associated with a pump repair.
      The client believed the pump issue was related to our previous visit during the
      fall blowout.

      Internal Review Actions Taken:
      1. Account
      Review: Conducted by our Irrigation Coordinator
      2. Technician
      Consultations: Discussions held with the technicians for clarity on
      work completed.
      3. Management
      Review: Irrigation Manager discussed the issue with the owner to
      determine a fair resolution.
      4. Customer
      Follow-Up: **** spoke directly with the client to walk through the
      work performed.
      5. Invoice
      Adjustment: ******* revised the invoice to remove the service call and
      extra time but retained charges for sprinkler repairs, which were
      authorized by the client via signed approval.
      6. Field
      Follow-Up: A technician (scheduled within the hour) is on-site to make
      a final sprinkler adjustment.
      7. Payment: Client agreed to remit payment by **** by end of day.

      Outcome:
      1. We
      addressed the client's concerns professionally.
      2. Provided
      a goodwill adjustment to support resolution while still maintaining
      compensation for valid repair work performed.
      3. The
      client is satisfied with the resolution and has confirmed payment is
      forthcoming.
      4. Complaint
      considered resolved.

      Customer Answer

      Date: 22/07/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* ***

    Nutri-Lawn is NOT a BBB Accredited Business.

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