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Business Profile

Modular Homes

EasyUp Structures

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue: did not receive a window for a bunkie I purchased and cant get a response from the company I purchased a bunkie from EasyUpStructures in November 2023. The transaction was online, payment was made in full and I was told to contact them in the spring to arrange delivery. I started emailing the person I had dealt with in the spring (May) to arrange shipment. It took a couple of tries before I got a response from someone by a different name from a different company (Logkitscanada) Once I was confident this company was now dealing with my purchase we started to discuss shipment. Starting in mid-May I tried multiple times to confirm shipping details. I was told a number of times that my bunkie would be coming to the east coast with a custom home and I would share the costs. Despite saying all the right things when I actually spoke to someone there was no follow up and no updates from them to me when their plans changed. Approximately a month later and no closer to finalizing shipment of my bunkie from northern ******* to northern *************, I agreed to sub the one I purchased for a similar model available in their ****************** (assuming this would make shipment easier). I only agreed to the substitute bunkie because I was told I could have a window sent to me from *********. However, by the end of June/early July there were still no plans for shipment of the bunkie from Fredricton or the window from *********. After numerous attempts to get shipment confirmed, I finally hired someone myself to pick up the bunkie in ***********. I now have the bunkie but no windows. The bunkie is not usable without a window. I am no longer getting any response from the person I have been dealing with since June (*****). 9 months since my purchase and communication/customer service has been very poor. I would really appreciate some help to resolve this issue and receive the window I was promised at no further cost to me

EasyUp Structures is NOT a BBB Accredited Business.

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