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Business Profile

Electronics and Technology

Wirelesswave

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Wireless Wave for failing to clearly disclose key warranty terms and for poor product installation, both of which have resulted in significant frustration and out-of-pocket costs.

    In Fall 2024, I purchased an ******** screen protector from Wireless Wave along with my new phone. The product was advertised as having a “Lifetime Warranty,” which heavily influenced my purchase decision. At no point during the sale was I informed that future warranty claims would require a $5 shipping and handling fee per replacement, or that I would eventually be forced to go through the manufacturer online. This crucial detail only became apparent after Wireless Wave stopped carrying the product in store, leaving me to deal with a third-party process that was slow and incurred repeated charges.

    Additionally, Wireless Wave staff performed the screen protector installation at the time of purchase, but the alignment has consistently been off, with one side extremely close to the phone’s edge. While that side hasn’t failed yet, the frequent misalignment raises serious concerns about staff training. ******** protectors I received through warranty later developed bubbling, scratches, and chips with minimal impact, leading me to question both the quality of the product and the original installation technique, which may have contributed to early failure.

    Wireless Wave played a direct role in selling and installing this product, yet never disclosed the real cost of the warranty nor the fact that they could not continue to support in-store replacements. This feels like a bait-and-switch tactic that has left me with an overpriced, underperforming product and no clear recourse.

    I am requesting Wireless Wave to:
    • Accept responsibility for improper disclosure of warranty fees.
    • Provide in-store support or compensation for repeated failures.
    • Ensure proper staff training for future installations.

Wirelesswave is NOT a BBB Accredited Business.

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