Business ProfileforGreyhound Canada

Date of transaction: July 20th 2023 Amount I want refunded is $336.96 US The business did nothing to help me out.I’m from Toronto,Canada I went to New York to pick up my kids at JFK Airport.I went to New York Port Authority to get a bus for 6:30am with my kids.We waited 4 1/2 hours standing cause no where to sit.Now as it’s almost time to line up,we were told that the bus was gonna be 3hrs late because the driver didn’t get enough sleep.I was angry and annoyed.I asked them if there was a next bus because I wanted to go home.They told me that there was one at 31st st and 8th Ave.That cost me $30.00 US to get there which was my last money in my pocket.My kids and I haven’t slept nor ate.We got to the bus terminal for 7:10am cause the bus was gonna be there for 8am.We waited in the hot sun patiently.We seen other buses coming but not the one we were looking for.I went to all the drivers asking if they were going to my destination and they told me no.I seen that almost 9am came and no bus.So I decided to call Greyhound and they told me that my bus arrived 20 mins late but 20 people were on that bus.I told them I’ve been there from time,didn’t see anything.They told me well there’s nothing they could do and I had to pay for a next ticket.I told them my situation and they said sorry.I was ******* cause I don’t know anyone in New York it was my first time there.I even told a Police officer and not even they helped me.I cried so much.I had to call family in Canada to Wire me money to get home.I had to pay $921.00 US to get home,because I couldn’t wait till 9pm for the next bus to arrive.*** *** ** **** ** *** **** ****.I felt like I couldn’t do anything for my kids being in that situation.I just want me money back and never will I do business with Greyhound Again.