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Business Profile

Auto Services

Welburn Auto Service Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:27/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ******************* I have had previous service of my vehicles and my grandmothers CRV at Welburns ********* Where they damaged a tire of hers and had to use our CAA to have the vehicle towed back in for them to fix. Im sure this is on their records. They bought a replacement tire for this issue after arguing the issue was not theirs. More recently, had new tires installed and balanced on my 2009 ***** Fit, which showed damage / wear on the outside of the rims. Not too concerned as this is an A-B carMore concerning, June 26th 7:30am.Booked for struts and an alignment The windshield plastic is now cracked at the middle, several fasteners are missing, the ones that are left appear to be separated, theres a dent through my paint on the passenger top corner of the hood, as well as soot. The plastics were holding on by the windshield wipers. On the drive home, travelling east bound, the left side piece flew off on highway 2 and came close to hitting a person walking west bound in the east bound shoulder, with what looked to be a travelling bag. He thankfully picked it up after I turned around to pick it up.I had to get back home to put our daughter down for a nap however once back outside, in an attempt to fix the plastic for now until meeting, my hood latch does not work. Furthermore, my windshield wipers do not work either. I expressed these concerns to the business by email. Which was suggested to drive in to fix this. At this time my vehicle is unsafe to drive as the windshield wipers do not work. Both my wife and I are working night shifts. I am working 12 hour shifts and have acquired another vehicle to use. Earliest to meet would be Tuesday. ***** Welburn called, June 27th 8:30am, we discussed the issues. He said your hood was already ****** nice explaining from a business owner. He did not admit to the hood damage or wiper issue. Am requesting a full refund. He has no intent of repairing. Will have the Fit repaired from ***************** Autobody.

Welburn Auto Service Ltd. is NOT a BBB Accredited Business.

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