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Business Profile

Windows

GPS Windows Doors

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/09/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchases front entry door that was installed around October 2022
    As if winter 2023 I started having problems with the door as weather strip was not blocking any cold air into the house
    There is a visible gap and door lock and door is not installed properly

    As a result I called the installer in Feb 2024 then again March 2024 and continue to follow up since to have the door fixed and front lock entry fixed for a safety reasons
    He has told me that he will come and fix but each time made an excuse that he could not come
    I continued to follow up till now but he has not returned my phone callas and nor the door has been fixed
    I am very worried about winter 2024 as I am going g to have same issues and my front door does not lock properly as door is faulty and not installed properly
    *** ****** ** *** *** ****

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