Business ProfileforShelter Logic Operations Canada Ltd

A ShelterLogic/***** gazebo was ordered on May 16, 2022 from ********* for $1807.99. The item was shipped and arrived approx. 10 days later. Upon unpacking the two large boxes, it was discovered that 4 essential roof panels were missing from the delivery contents. ShelterLogic was contacted via phone and advised that these 4 items were missing and I was advised replacement panels would be shipped out to me. I was told that it would be 3 to 4 weeks as the company was moving warehousing from Ontario to Quebec. A copy of my invoice was sent to a ShelterLogic representative, Linda K. as requested. I further reached out at the beginning of July to try to track down the status of my replacement roof panels via an online form. On July 7th another customer service person, Arelis M., responded via e-mail and said that my request had been escalated and the replacement order would be sent as soon as possible. Since then I have e-mailed and left several voice messages, but no one has contacted me. Today I said I was going to file a complaint with the BBB, and I finally received an email response. I was told that the replacement order has still not been shipped. As a consumer, who has purchased a seasonal item with intent to be used in the summer, I am extremely frustrated by ShelterLogic's lack of concern, not returning calls, and being unable to assist me with concrete information regarding providing me with missing items that I have paid for and had hoped to use this summer. I am hoping that you can help me deal with this company's poor customer service, as this is a sizeable purchase and with out a roof, this gazebo is of no good to me.