We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security Systems Consultants

Total Security & Surveillance Co (1994)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Reviews

Customer Review Ratings

4.67

Average of 12 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Thomas S

    Date: 04/09/2024

    Recently we had Total Security update our older home alarm system. Ray’s staff were professional and courteous. The work was done neatly, respectful of our home and furnishings. I highly recommend Total Security for your home or business and would not hesitate to use their services in the future.

    Total Security & Surveillance Co (1994)

    Date: 05/09/2024

    Hello ****** Thank you for CHOOSING TOTAL SECURITY for all your security solutions.
    Really appreciate your business
    Thank you for your very kind testimony
    Ray
    OWNER

  • Robert K

    Date: 06/07/2024

    *** ***** *** **** **** He doesn’t know what he’s installed, he does not honour his warranty and questions the customers integrity to avoid fixing the issue. Ive completed 4 properties with ray and his service is non existent. ***** ***** ****** ****** *** ***** **** * *** His invoices indicate OEM cameras, after having one faulty camera professionally removed, we noted that they in fact was NOT OEM ********* cameras.

    Total Security & Surveillance Co (1994)

    Date: 09/07/2024

    The estimate and the invoice CLEARLY STATED O.E.M CAMERAS
    Original equipment Manufacturer (*********)
    Furthermore, the cameras were WORKING PERFECTLY till you or someone decided to remove the camera from the installation
    And claim that the camera is now broken
    If it was broken the camera would not have been working over 2 years
    Removing any hardware/tampering/ misuse AUTOMATICALLY voids any warranty
    We have provided you service over 5 years, occasionally at NO COST
    As we ALWAYS ALWAYS stand by our service warranty, as all the other reviews below ,testify
    You refused to pay au for a billable service call ,of $100 at one of your locations I.e. ****** **** TORONTO
    Please rest assured, that we will provide you the services promised as soon as you clear up the amount owing
    We have been in business since the past 30 years and our customers have been more than satisfied with our POST INSTALLATION service *************************************************************************** 
    You were advised

  • Barb P

    Date: 05/06/2024

    Ray is absolutely fabulous!
    He installed my security system a few years ago ** ***** ******** *** ****** ******* ** *** **** **** ** *** ******* *** **** ****** **** ** ****** not only has the system been wonderful, anytime I’ve had any issues Ray has been right there to help me out.
    I seem to live in an older area, phone and cable lines are not the best, so I have been through several different Internet providers and within different providers, a numerous types of modems. Every time an ISP or modem needs to be changed, that change has to be forwarded on to the Security company, so I can access my system when outside of my house, & every time this happens, Ray has been quick to come over & help me out. We’ve gotten to the point now that I can do most of the updates myself… * ** ********* **** however, anytime I do need him he gets back to me right away. Anytime he can’t help me, he’s got a fabulous network of people who can.
    It’s not always about the initial purchase with some products, it’s much more often about the ongoing Support, & this is where Ray excels.
    He even updated some of the software on my system for no charge making life easier for me the next time I have to switch out modems ***
    Thanks Ray, for all your help, past & future!
    **** ***

    Total Security & Surveillance Co (1994)

    Date: 08/06/2024

    HI **** Thank you so much for your glowing review
    Means a lot
    Really appreciate your business and your ongoing support
    Please do not hesitate to contact me anytime you need assistance
    Thanks again
    Ray
    Owner

  • Asaf A

    Date: 20/10/2023

    Rahil is the most honest and reputable person I have met in this industry. He was recommended to me by a friend and I have to say his pricing is the best I have seen so far in comparison. He is on time, works very hard and makes sure that his clients are happy with the work. Even after installing the system, I was able to contact him for questions and he responded back very diligently. I do not have to worry about ever not being able to get in touch with him. I highly recommend Rahil to anyone that is looking to install alarm system, camera's, home theatre systems etc.

    Total Security & Surveillance Co (1994)

    Date: 02/11/2023

    Hello **** Thank you so much for choosing TOTAL SECURITY SURVEILLANCE CO1994
    also really appreciate your generous testimonial
    Please call me anytime you need assistance
    Ray
    Owner

  • Robyn Y

    Date: 21/09/2023

    We are so happy with the install of our home theatre equipment. So professional, knowledgeable and efficient. From our first meeting to the completion of our home theatre room we knew they were the ones for the job. It was a long search for us to find the right company to do this setup for us. We are so glad we waited and found them.

    Total Security & Surveillance Co (1994)

    Date: 19/10/2023

    Hello ***** Really appreciate yoi choosing TOTAL AECURITY for your home theatre project
    Thank you so much for your very kind testimonial
    Please do not hesitate to contact us if you need any assistance
    RAY
    OWNER

  • Tony T

    Date: 22/08/2023

    Ray and Alfonso were great in our security cam install and also helped with my **** doorbell as well. Always fast feedback and turnaround. Defintely recommend.

    Total Security & Surveillance Co (1994)

    Date: 06/10/2023

    Hello **** Thank you so much for choosing TOTAL SECURITY as your service provider
    It was a pleasure to work with you
    Also appreciate very much your wonderful testimony
    Please contact me anytime you need assistance
    Thank you
    RAY
    OWNER

  • Anjum K

    Date: 24/07/2023

    ** ***** ********* **** ******** We had an excellent experience. Ray went out of his way to make sure that we were satisfied before leaving. We found the company on **** *****, and chose them because they were reliable. ** ****** ******* *** a company with great customer service, even after they leave your house, **** *** ****** ****** **** ******** 

    Total Security & Surveillance Co (1994)

    Date: 26/09/2023

    Hello *****,
    Hope you and family are well. Really appreciate you choosing TOTAL SECURITY
    I'm.happy that you are happy
    Please contact me anytime you need assistance
    And thank you so much for your support and wonderful testimonial
    Ray
    Owner

  • Matt S

    Date: 29/05/2023

    ****** ************ Great service after the sale! Ray knows his business!

    Total Security & Surveillance Co (1994)

    Date: 25/08/2023

    Hi **** Hope you abd the family are well
    Thank you very much for your wonderful testimony
    Appreciate you choosing TOTAL SECURITY SURVEILLANCE CO1994
    Please contact us anytime you need assistance
    Ray
    Owner

  • Sukhjinder T

    Date: 11/03/2023

    Ray is an amazing guy and knows his stuff. His history in the industry was very impressive and he is a very confident, and competent person in this field. He reassured me and answered all my questions and took care of my concerns right away. Installation and setup was every smooth and he guided me throughout the entire process. Amazing. Took away all the stress and questions I had about the entire process.

    Total Security & Surveillance Co (1994)

    Date: 14/06/2023

    HI
    Thank you so much for trusting and choosing TOTAL SECURITY SURVEILLANCE CO1994
    We are really happy that you are satisfied with the entire process
    Looking forward to hearing from you again, and referring us to family,friends and neighbors
    Thank you for your trust
    RAY
    OWNER

  • Kashif H

    Date: 23/02/2023

    My experience with Total Security has been amazing. I had Ray install cameras in two of my houses which were done very professionally which I really like about him.
    He came on time and got to installing the devices. They work like a charm and I have had no issues. ** *** **** ******* ******** *** ************** ******* ******** ****** ** **** ****** *** ** *** *** *** **** ** ******** 
    Thank you Ray for always accommodating and doing a superb job in my home.

    Total Security & Surveillance Co (1994)

    Date: 05/06/2023

    Thank you for choosing TOTAL SECURITY SURVEILLANCE CO1994
    Really appreciate your business
    Please contact us anytime you need assistance
    RAY
    OWNER

Total Security & Surveillance Co (1994) is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.