Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

IKO Industries Ltd has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforIKO Industries Ltd

    Roofing Materials
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    We have been advised that CanRoof Corporation Inc has no affiliation with Canroof Waterproofing. They are two separate companies and not to be confused.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    IKO Industries Ltd has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      71 Orenda Rd, Brampton, ON L6W 1V8
      BBB File Opened:
      2/7/2003
      Years in Business:
      72
      Business Started:
      1/6/1951
      Type of Entity:
      Corporation
      Alternate Business Name
      • CanRoof Corporation Inc
      • IKO Canada
      Contact Information

      Principal

      • Mr. Martin Andrew, Warranty Services Manager (Canada)

      Customer Contact

      • Mr. Derek Fee, NA Claims Manager
      • Mr. Martin Andrew, Warranty Services Manager (Canada)
      Additional Contact Information

      Fax Numbers

      • (905) 457-3196
        Primary Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      20/12/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      In August of 2021 I had new shingles installed on my roof by A professional roofing company called northern roofing. Two days after completion of the roof I was back from work and noticed irregular colour patterns in the new shingles. Roofing company was called to come take a look, and he also agreed that it didn't look right, assuming there had been different colours of shingles delivered to house and installed on roof at random spots. Roofing company advised me to call IKO shingles to start a claim to have the shingles replaced. I did this in early September, and was told from the beginning that they would not do any fir me until roofing company was paid in full. I told them I was unwilling to pay until I had a solution to having the new shingles replaced because that was the only leverage I had to get this problem fixed. After almost 3 months of emails and phone calls with IKO shingles this weeks they said they would replace my shingles but it would my responsibility to remove and disposal of them. I didn't agree that I should have to pay extra to have my shingles fixed, as this is 100% their problem. Yesterday they emailed me a letter saying their singles are fine and they will not be replacing them, so looks like I will be stuck with 100% of the bill to have shingles fixed which will be same as getting roof done in the first place, I talked to two home builders I know and they say they have never seen or heard talk of a situation like this before with odd colour shingles being installed on a roof. I just want the shingle company IKO to warranty and fix my shingles proper at no cost to me this is their problem not mine
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Cory S

      1 star

      16/09/2022

      ***** ******* The IKO shingle warranty is not worth the paper it is written on. My shingles were installed with a 25 year warranty yet need to be replaced after 16 years. Don't expect much from their warranty department and prorated formula for reimbursement. It would cost me $225 to remove the two sample shingles and send to IKO for their "review" using ****** **** via registered mail. Based on the number of bundles that I would need to shingle my roof, I may receive a $95 credit. This unacceptable given that these shingle are granteed to last 25 years. It's quite obvious that IKO Industries does not stand behind their products. Please consider other shingle manufacturers to protect your home.

      IKO Industries Ltd Response

      27/10/2022

      The IKO Asphalt Shingle Limited Warranty, like all manufacturer's warranties in the industry, is prorated and coverage is very similar on all warranties industry wide. IKO apologizes if the homeowner finds the claim process onerous. We do our best to limit the information requested but sometimes samples are required for us to determine if the condition is warrantable and, as in this case, to ensure that the shingles installed on the roof were in fact manufactured by IKO. We did offer some financial assistance to the homeowner to submit the samples. He is welcome to contact our office and we will try and assist him in overcoming the barriers he sees in the process if we can.

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.