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Find a Location

Hardwood Giant has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hardwood Giant

      8032 Torbram Rd Brampton, ON L6T 3T2

    • Hardwood Giant

      4057 Fairview St Burlington, ON L7L 2A4

    • Hardwood Giant

      12 - 150 Britannia Rd E Mississauga, ON L4Z 2A4

    • Hardwood Giant

      985 Brock Rd Pickering, ON L1W 3A4

    • Hardwood Giant

      28 - 4300 Steeles Ave W Woodbridge, ON L4L 4C2

    Business ProfileforHardwood Giant

    Hardwood Floors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    13 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Hardwood Giant has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hardwood Giant

        8032 Torbram Rd Brampton, ON L6T 3T2

      • Hardwood Giant

        4057 Fairview St Burlington, ON L7L 2A4

      • Hardwood Giant

        12 - 150 Britannia Rd E Mississauga, ON L4Z 2A4

      • Hardwood Giant

        985 Brock Rd Pickering, ON L1W 3A4

      • Hardwood Giant

        28 - 4300 Steeles Ave W Woodbridge, ON L4L 4C2

      Location of This Business
      8032 Torbram Rd, Brampton, ON L6T 3T2
      BBB File Opened:
      1/11/2012
      Years in Business:
      17
      Business Started:
      1/1/2007
      Business Incorporated:
      1/4/2007
      Type of Entity:
      Corporation
      Business Management
      • Kamran
      • Shaik
      Contact Information

      Principal

      • Mr. Mike Singh, Owner

      Customer Contact

      • Mr. Mike Singh, Owner
      • Ms. Ravnit Kaur
      • Mr. Rakesh Naiker, Manager
      Additional Contact Information

      Fax Numbers

      • (905) 634-1307
        Other Fax

      Phone Numbers

      Customer Complaints

      31 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      30/11/2023

      Complaint Type:
      Order Issues
      Status:
      Unanswered
      Hello, we ordered 2,200 square feet of flooring from this company in May 2023. The flooring arrived in October 2023 but was completely the wrong flooring. We contacted our sales rep who agrees that it's not the correct flooring the manufacturer supplied. The sales rep said he would be in contact with the supplier and would get this sorted. We have been going back and forth since October and they keep giving excuses. They said the owner was in India until November 23rd and when he arrived back, he would personally go to the manufactured and speak with them. Today they called us and said too bad we aren't taking the flooring back and we aren't refunding the money. We are in the middle of a renovation, and this has delayed the project tremendously. We had to source out new flooring so not to mention the cost of this it's been tremendously stressful. ** ******* *** carried all the boxes (over 100) in and out of our house then back in again as they said they were coming to pick it up and never came. We didn't want the flooring to get damaged or stolen so we carried it in again. We just want our money back and they can take the flooring back.

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dave S

      1 star

      14/01/2024

      ********* ********* My review pertains to the Stoney Creek location. My experience with this hardwood flooring store was beyond disappointing. Their initial promise to match my current floor with a provided sample turned into a nightmare when they unveiled a staggering $500 charge, conveniently withheld during my first three visits. Adding insult to injury, if the match wasn’t up to par, I’d be on the hook for more undisclosed sample fees. To compound the deceit, when our friends sought an estimate, the store demanded an exorbitant 50% down payment, refusing any flexibility. They even denied the option to pay upfront for the measuring service, demanding immediate commitment and payment, leaving us all feeling cornered and deceived. *********** **** *** ******** ******** ***** ***** ********** **** *** ****** ******** ****** ***** ***** ** ***** ********* ********** **** ***** ** * ********** **** * ***** ** *** ****** *********** ********** ***** ****** ** **** ********* ********

      Local BBB

      BBB Serving Central Ontario

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