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Business Profile

Grocery Store

Loblaw Companies Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for Loblaw Companies Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Loblaw Companies Limited has 217 locations, listed below.

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    Customer Complaints Summary

    • 540 total complaints in the last 3 years.
    • 242 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/09/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an online order from Shoppers and the package was stolen. I have spoken to multiple Shoppers customer service yet they do not wish to refund or even reship the order. **** ** ************ ** they are holding me responsible for the package missing.

      Customer Answer

      Date: 12/10/2022

      My complaint should be resolved. The business shipped the items again.

    • Initial Complaint

      Date:18/08/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shopping at No Frills in Tottenham Ontario and noticed the store sign on the front of the building which states Won't Be Beat If you find a cheaper price simply show us and we will match. I showed the cashier a current flyer from ******** for exactly the same item at a cheaper price and she told me that they do not match that store? **** ** ********** *** ********* *** ** ** ******* ***** ************ This chain should be held accountable for this as the sign says 1 thing and it is different in the store.

      Business Response

      Date: 23/08/2022

      Our Won't Be Beat promise means if a major supermarket competitor within this store's geographical trade area offers a lower price on any item that we carry in our store simply show us an advertisement and we will sell you that item at the same price. All No Frills locations have posted a list of competitors to which they will price match with. These competitors and geographical trade areas are based on a number of factors, which can change from time to time.



      Full details can be found on the back of your local flyer. We want to assure you that we are committed to offering our customers quality products at great value.





      Please be assured your feedback will be shared with our Marketing team.



      Sincerely,

      Customer Answer

      Date: 24/08/2022

      (The consumer indicated he/she DID NOT accept the response from the business.)

      The signage on the store front says we will not be beat, simply show us a price from a competitor and we will match it. The company is saying they only match 3 companies pricing, the sign does not reflect that * **** *** ********** ********* ** *** ********** ***** ***** ** *** ***** **** ** ***** ************

      Business Response

      Date: 29/08/2022

      We have confirmed every cash register and also in lobby of the store where our community board is located, the appropriate price match sign is in place.



      Sincerely,

    Loblaw Companies Limited is NOT a BBB Accredited Business.

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