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Business Profile

Department Stores

Canadian Tire

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of tires from Canadian Tire and was explicitly told that installation was included in the total price. However, when I brought my vehicle in for the scheduled installation, I was presented with a document to sign by an employee ***** *****. He continued speaking to me while I was reviewing the form, which distracted me, and I was not given the opportunity to fully read it before it was taken back.

    After the service was completed, I was unexpectedly charged $273.92. When I inquired, I was told that the charge was for tire balancing, which was not disclosed to me at the time of purchase. I had been led to believe that all installation costs—including balancing—were included.

    When I raised the issue, both ***** and the auto-service manager ******** placed the responsibility on me, claiming I should have read the paperwork and asked the right questions. I was never clearly informed that additional charges would apply, and I feel that the process was ********** and the fees were hidden. I was not given a choice once the service was completed and was required to pay in order to retrieve my vehicle.

    I am requesting a refund for the undisclosed service fees and an acknowledgment that this practice was ********* and ****** to the customer.

    Business Response

    Date: 18/06/2025

    We are currently working on this complaint under File # *********

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