Business ProfileforCanadian Tire
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10 Great Lakes Dr, Brampton, ON L6R 2K7
- BBB File Opened:
- 1/6/2004
- Years in Business:
- 24
- Business Started:
- 1/1/2000
- Business Incorporated:
- 1/1/2000
- Type of Entity:
- Corporation
- Business Management
- Denis Leger, Associate
- Contact Information
Principal
- Denis Leger, Associate
Customer Contact
- Denis Leger, Associate
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/05/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
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On April 18 2023 I went to this store with two family members to explore the purchase of a bike.
1) Despite we requested assistance from an agent, we never got it. Unsure if the bike I was selecting was the right one for me, we took it to the cash to inquire about refund policy.
2) Once at the cashier, I told her we couldn't find any agent to assist us. She said there was no one in the department today. I asked her the refund policy for the bike, as there was not testing space and I was not sure if the bike was good. She said I could return it as long as I return it within 90 days and with the original receipt. My family members witnessed this information. Therefore I purchased the bike for $316.39 I waited for the weather to allow me to test it and I do it on Saturday May 6 2023. The bike was too small and the changing gear device was not working properly.
3) I took it to the store immediately to obtain the refund. Once there they told me the bike was final sale. I spoke to the supervisor who after some back and forth offered only a store credit. While there and by his presence I called customer care. They took all my information and promised someone would follow up with me. They knew I was getting a Canadian Tire card credit but they also knew I didn't have intention to utilize it as my interest was my refund. The only way to leave the store without the bike was to agree with this card.
4) on May 10 2023 I called Canadian Tire customer care, I spoke to Cathy, the supervisor, and she said my file was closed as the store issued a credit. I asked Cathy if I could write to someone in the customer relations about my experience and she provided a general email for customer service and added that my case was not going any further.
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