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Business Profile

Custom Curtains

Vinyl-Tek Shutters Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Curtains.

Complaints

This profile includes complaints for Vinyl-Tek Shutters Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vinyl-Tek Shutters Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:30/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An employee came to my house and measured my windows, gave a quote and said they give 100% guarantee or money back.

      He took $75 deposit in cash and said it will be ready soon in a week or so.

      Never called back.

      I called them and they never pick up my call. Always go to voice mail. And the voice mail is full

    • Initial Complaint

      Date:23/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 30, I made an in home appointment with Vince A. for blinds and shutters for the new house we had moved into. I told him this would have to be an urgent order and he promised an installation for Feb 3. I paid him a deposit of $150. After trying to contact him for several days, he has stopped taking my calls or responding to messages. It is now Feb 23rd and I still don’t have blinds or my money back!

    • Initial Complaint

      Date:20/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction was in September 2022
      $2000 was paid.

      I was promised the best quality blinds from their employee Vince. *** ** ********** *** ****** ***. I was provided lower than sub-par quality almost second hand blinds and service. Their own installer said that’s how their blinds come poor quality. I am trying to get in contact with Vince but haven’t seen or heard from him since and customer service is giving me the run around for months now. So I have blinds in my house that look second hand that are tearing due to improper installation and creasing while keeping them half open. **** **** ******* *** **** ******** ******* *** *******

    Vinyl-Tek Shutters Inc is NOT a BBB Accredited Business.

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