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Business Profile

Convenience Store

Bobcaygeon Convenience & Gas Shell Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/01/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reimbursement of coins from the coins machine. The issue is the way the owner/manager handle the situation, very rude and actually the issue is still outstanding. It's the principal of things.HI France,The BBB has a process for you to file a complaint and these are handled in writing. Please visit ************************** and fill out the form: File a complaint. Once this is completed you will hear from a complaint administrator next week by email. Please check your spam folder as well.Sincerely,**** *.Consumer Information Specialist Better Business Bureau serving *************** *********************************************************************************** p: ************ f: ************ ************************ * Trademark(s) of the ************************* of Better Business Bureaus, used under License On Sat, Jan 18, 2025 at ****** ************************************ wrote:Hello, To whom it may concern. On Tuesday, January 14th, 2025. I put a $5.00 into the change machine to get coins for my dryer. The machine kept my $5.00 bill and did not dispense any coins. I went to the Shell gas station (same owner) to advise what has transpired. He called his boss assuming the owner and the owner told him to have me fill out a form. I asked to speak to the owner and the clerk gave me his telephone number ************. He was rude and refused to give me coins for me to get my clothes dried. He told me he need it to review the camera footages, t0hen he asked the clerk to go to the coin machine and they experience different angles of putting paper money into the machine and I was told that I was blocking the view ( like I'm supposed to know). I felt humiliated and discriminate by them specifically the owner he basically accused me of defrauding him for $5.00, I had to take my wet clothes home. It's has been almost a week and he hasn't made any contact with me. The owner is rude and discriminate against women. ************************************************************************

    Customer Answer

    Date: 21/02/2025

    Hello,

    Thank you for following up with the incident.  The Shell owner contacted me to pickup the $5.00, however, he's not listening and keeps insisting that's my fault for putting a rip dollars bill (which isn't the issue). He's rude, cutting me off at every words. He calls me *** when he has see me and I'm clearly a women. 

    Thank you,

    France 

    Business Response

    Date: 27/02/2025

    There is a form that consumers have to fill out when they have a complaint.  She put in a crinkled note in there and it got stuck in the box.   She came in and asked the cashier about it but she was yelling and screaming at him.  He was so scared he gave out my cell phone number and he wasn't supposed to do this.  We have a policy that they have to fill out a form if they have a complaint and it clearly states at the bottom that the cashier can't refund money.  I have a contract with Shell.  I reached out to her and told her that her money was here and to come and get it.  I tried to contact her twice and the third time she responded and was yelling.  The money is waiting here for her and she has to sign for it.

Bobcaygeon Convenience & Gas Shell Station is NOT a BBB Accredited Business.

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