Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted: Pauls Walls and Sons Inc., (**************************************************************************************** ************, ******************************************************** GST/HST Registration No.: *********) for the addition of an attached garage and Mudroom. I received a written estimate of $89,693.35 (HST Incl), My total available budget was $100,000. I gave them a deposit and they started the work.They started to build the garage and added 2'8" and a new roof to the house without approval. I asked if this will increase the cost and they answer me: no extra cost and that it was included in the estimate.I started paying the invoice, (Total paid $94,423.26) but stop as soon as I realize it was going to be over the estimate +10%.They later requested an extra $11K and I verbally agreed for a maximum of $100,306.65.The next invoice on Sep 9 was for $15,594.29 and I did not pay.They stop the work then ask me to pay the remainder for a Total of $136K to complete the garage. After negotiation they lower the cost to $100K + HST but with less work done then the written estimate.They send me an other invoice on Oct 2 for $9288.11 and I did not pay.Due to pressure and trying to have the project completed I was willing to go to $105,613.30 I believe it is unfair, as a costumer to pay 17% over the written estimate without any changes agreement and without the job done *** the agreed contract.

  Business Response

  Date: 28/10/2025

  At Pauls Walls & *********, we take pride in standing behind our work and our word. We sincerely appreciate this customer bringing their concerns forward, as open communication is the foundation of how we operate.
  
  
  This particular project involved a full garage and mudroom addition. As sometimes happens with custom construction, there were unforeseen factors and client-requested changes during the build that required clarification and adjustment along the way. While there were early misunderstandings about scope and cost, both parties maintained respectful communication, and were pleased to confirm that everything has since been resolved amicably.
  
  
  The client remains satisfied, the project is moving forward toward completion, and both sides agreed on a fair and reasonable outcome.
  
  
  Our companys goal has always been simple: to deliver quality workmanship, clear communication, and solutions not disputes. When challenges arise, we take the time to meet with our clients directly, review the details together, and find a resolution that everyone is comfortable with.
  
  
  We appreciate every homeowner who trusts us with their project and remain committed to ensuring a positive experience from start to finish.
  
  
  Pauls Walls & *********
  Building with integrity, resolving with care.
  
  
  

  Customer Answer

  Date: 28/10/2025

  Complaint: 23969375
  
  I am not fully rejecting this response because: As stated in the business reply we are still working on the project completion.

  An extra $6K was paid and so far one door and a window was installed in the last 20 days.

  I have no complaints on workmanship at this time. My only concern is more unexpected extra cost without both parties agreement or unreasonable time to complete.

  Pauls Walls representative appears to be sincere and I really hope that this project will be completed within a reasonable period of time.

  
  Sincerely,
  
  **** St-pierre

  Business Response

  Date: 29/10/2025

  We truly appreciate Mr. St-Pierres comments and continued cooperation as we work toward completing his project. Our team values his patience and understanding throughout the process, and were pleased to hear hes satisfied with the quality of workmanship to date.
  
  
  As with many custom renovation projects, scheduling and cost adjustments can occasionally arise due to supply-chain delays, weather conditions, or evolving on-site requirements. However, we want to reassure Mr. St-Pierre and all of our clients that we are fully committed to transparency, fairness, and communication every step of the way.
  
  
  Our goal is to complete this project to the highest standard and within a mutually reasonable timeline. We continue to stay in close contact with the homeowner to ensure expectations are met and that any remaining details are handled collaboratively and with care.
  
  
  Pauls Walls &*********** remains dedicated to building lasting relationships based on honesty, craftsmanship, and follow-through values that define how we do business with every client.
  
  
  Pauls Walls & *********