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Business Profile

Auto Repairs

Dan's Custom Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the month of June I dropped of a motor cycle for safety and to tune up the bike as it sat for 7 years approximately. I always had to call them to get progress on repair.First contact I was told I needed to get new intake boots x2 and that they where ordered and in on the ******* word from them till I called and was told I now needed a new fuel pump , which I had already purchased for my tool box for a spare. I delivered the new fuel pump to the shop.July 24th I was told the bike was ready to be picked up.Upon picking up the bike it ran worse than when I dropped it off.For almost 2 months if been trying to get it to run ******** the rear cylinder was not running I changed the coil and plugs on that cylinder.( spark plug boot on that cylinder was not connected to the wire inside)The intake boots dans custom repair ordered and installed the vacuum port on the rear cylinderwas cut off short (can't even fasten a clamp on it.)Causing a vacuum leak.The intake boot on the front cylinder both the vacuum ports where pulled outta the intake boot and looks like some type of glue was used to repair.( vacuum ports are sealed to boot at factory)Causing 2 vacuum leaks on the front cylinder.The fuel pump I supplied the shop was then charged out to me after I previously paid for it myself as I was collecting spare parts for my ride to **************** , which never happened,All clamps on the air box and carburators where not tightened which caused 4 more vacuum ********'s now September 08 and I'm still not riding the bike.Everything the did and charged me for they ******** bill from Dan's custom repair totalled just over 886 ********** my opinion they destroyed my bike and charged for parts I supplied .I have had no enjoyment with this bike since picking it up.I have lost personal time trying to figure it out and have been stressed out and angry over this issue I now have another appointment at another shop for September 18th To see if they can fix it.

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