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Business Profile

Electronic Equipment Dealers

The Source

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for The Source's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Source has 90 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The Source

      279 Bayview Dr Barrie, ON L4M 4W5

    • The Source

      C10 317 Banff Avenue PO Box 4230 Banff, AB T1L 1C1

    • The Source

      135, 315 - 8 Avenue SW Calgary, AB T2P 4K1

    • The Source

      256-12 100 Anderson Rd SE Calgary, AB T2J 3V1

    • The Source

      4 - 2352 Sissons Drive Portage La Prairie, MB R1N 1J6

    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** mobility and internet plan activation at ** ****** store at Pointe Claire Montreal.

      Store sales person made false commitment for home internet and mobility services.

      I was promised 500 mbps internet plan for 45 dollars during black friday promotion for multi service. During activation store person made mistake and created 25 mbps plan for 50 dollars which was higher than any **** price at their website for multi service. I contacted store 20 times and visited store 2-3 times and store manager did not help in resolving issue. After many escalation they promised to change plan to 55 dollars for 500mbps which was again ****. When plan activated price went back to 65 dollars
      I had to call **** customer care many times and they provided limited credit but could not adjust my internet plan back to 45 dollars for 500 mbps.

      Store sale guy also promised to waive off activation fee 60 for mobile but that was also **** promise. Every time i did followup they gave wrong info it's done already. When actual bill came was nothing waived and i had to call **** 2-3 times to remove that charge.

      I had to spend around 72 hrs of time with **** customer care, the source store and travel time for this issue which happened due to mistake by store sales person.

    • Initial Complaint

      Date:03/01/2024

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Complaint: ********



      I am rejecting this response because: i never got this order **** ** ********* *** if you believe i recieved it then please provide me a proof of delivery.



      Sincerely,



      ***** ****** *********** ** ********* *** **** ** ***** ******** *** ********* ****** 
      Sincerely,
      ***** ******

      Business Response

      Date: 12/01/2024

      This customer received the order then sent it back to us RTS. When we got it back it was determined the customer returned 2 day planners in place of his over 2000$ order. We will not be assisting in any ways.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ******* (*******) computer monitor as a Christmas gift on Dec. 21, 2023 at The Source in Peterborough. When the box was opened on the 25th, it was apparent its contents had been previously opened (the bag the monitor was originally packed in was in the box but not on the monitor itself). The real problem was that the unit was missing a power cord, rendering the product useless. When I spoke to The Source sales associate I purchased the product from (on Dec. 27 & 28) she informed me that as I did not purchase an extended warranty plan, I was out of luck and would have to speak to ******* to have the problem resolved. While this didn't sit well with me, I followed her instructions and contacted ******* on Dec. 28. They informed me that they could only assist me if I contacted them within 48 hours of purchasing the monitor, and that opportunity had passed. Messages were left with The Source to have the manager return my call. No call was ever received.

      With some effort I was able to locate a power source for this monitor from *******. Its cost is $139.84. I'd be pleased if The Source, Peterborough, reimbursed me for this amount, and I will not pursue the matter further. Rest assured, I will not be returning to this business.

    • Initial Complaint

      Date:02/01/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought “***** ****** * “at the Source, they cost me $439.99 (Defective was) on December 8, 2023, then a few days later they were at $199.99. Please I ask them to return the price difference I paid, *** ****** ** **** ***** **** ** ** ****** ** *** They are not responsible for open boxes. If I get my money back, I would buy it again for $199.99, so please I want you to refund me the price difference at least

      Business Response

      Date: 04/01/2024

      Hello

      As per our return policy your warranty is with *****. Please call or chat with ***** support. thank you.

    The Source is NOT a BBB Accredited Business.

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