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Business Profile

Saddles

Paramount Saddlery

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Paramount Saddlery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paramount Saddlery has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -PARAMOUNT SADDLERY ****** Quebec representative, ******* *******-********, delivered a "custom made" saddle on June 28 2021. -First week of July 2021, my horse starts to buck under saddle, sometimes refuses to move forward, refuses to turn, runs into fences and tries to get me off. I am put in a very damaging position in the saddle & start experiencing chronic back, sacral, psoas, ************* pains. I contact ******* to explain the issues.-Between June 2021 & Sept. 2022, ******* came numerous times to try & fix the issues by adjusting the wool flocking of the saddle. I contacted her every time after her visits to tell her nothing had improved. I have written records.-During this period, massage ********************* both said, every time, the horse had severe & abnormal tensions in the lumbar/sacral area, the *************** I saw multiple specialists (internal medicine) to try & find the cause of my chronic pains.-July 14 & 27 2022, my horse bucked me off twice, injuring me. I sent him to a specialist trainer because we still thought the horse might have behavioral issues. The trainer saw the saddle & refused to use it, saying that saddle did not fit the horse at all.-Aug. 16 2022, **** Bandbury, ***************** *******, comes to see the saddle. **** tells me he wants to modify something on the saddle, but that ultimately, if that doesn't fix the issue, they would take the saddle back & refund me entirely.-Sept. 16 2022, ******* brings back the saddle. Horse shows the same behavior as before. ******* leaves with the *********** agree to the refund.-Sept. 21 2022, ******* confirms, after speaking to the 2 owners (***** ***************** Bandbury) , that I would get reimbursed.-Since then, they have the saddle, ******* ghosted me, the owners screamed at my lawyer & denied the refund agreement, & ignored the formal notice that was sent.Please help me. I am not alone in this situation, they owe money and products not delivered to several people in **.

    • Initial Complaint

      Date:01/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a custom saddle for my horse from **** *******, the owner of Paramount Saddlery, on December ******. I was assured that the materials to make the saddle were in stock and I would have the saddle by mid *******. I received an email estimate of the saddle and sent the required $1,000 deposit on Dec. 14, 2024 to ***** ******* - ****** wife and business partner. ******* came and went and I texted **** on Feb. 20 on when I would be getting the saddle. **** responded on Feb. 23 that the tree was on it's way from ******* and that he had separated from his wife. On March 1st I texted him that I wanted to cancel the order with no response. I then texted ***** who said they would return my deposit. Since then I have reached out to both ***** and **** with no response. It should be noted that ******* email address is no longer active ********************************

      Customer Answer

      Date: 23/04/2025

      Please be advised that Paramount Saddlery has paid me the outstanding amount of $1,000.00. No further action is required by the BBB.

    Paramount Saddlery is NOT a BBB Accredited Business.

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