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Business Profile

Electrician

Serenity Electric Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction Jan 27th, 2022
    Amount paid - $1750
    Upgrading the electric panel from 100 amps to 200 amps
    Serenity did not show up to work on upgrading the panel
    They are not responding to email or phone call , not ready to pay the amount
    ******** *** ******** ** *** ***** ******* ******* * **** **** ********** *** **** ********** TERMS Due on receipt

    We had a electric contract Serenity Electric Ltd. , to upgrade the panel and to complete the work in one month. We etransfer $1750 in advance to purchase the panel on Jan 27th, 2022. After taking money from us, Paul, who runs the business was not picking up the call and not responding to emails. Once a month, after sending so many emails, they will respond to one email. When the city was ready to come and work in May he didn’t have a Panel he postponed twice the appointment saying he didn’t have a panel and the Panel not available in the market. Even though the panel was available in the market and I have shared the link of where 200 panels are available. He was supposed to purchase from the advance paid in Jan. When we tried calling him he is not picking up the call or respond email after a month. He wanted to take more money from us and started acting like they needs to purchase a new panel from a different company. I mentioned I have already paid the money to purchase and he said it was a new panel and he need more money. We didn’t agree at first but we said that after bringing the panel we will pay the amount on the same day, he said without paying the additional money he can come and work. We don’t want to do that since we already paid $1750 in advance and we don’t want o lose more money.

    I have asked them to return the money, but no response.

    We request you to get money back from Serenity which we paid $1750.Also, **** ****** *** ******* ****** **** ** ** *** ******.

    Please let us know if you need emails and phone chats from us.

Serenity Electric Ltd. is NOT a BBB Accredited Business.

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