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Business Profile

Tree Services

Superior Grinderz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint regarding a tree/snow removal contractor/owner of Superior Grinderz, ***** *********** ****, who operates in Angus, Ontario and advertises locally on social media.

    On February 20, 2025, I hired *********** **** and his coworker ****** to perform snow and ice removal services at my home due to significant ice damming. The agreement was made via verbal discussion and text message, and I paid him $1,500 in cash, which I have documented with text messages and a matching bank withdrawal.

    Instead of using appropriate tools properly, *********** **** used a chainsaw near the gutters and roofline, which caused serious damage to my property. * **** ***** *** ***** ******** ** *** ****** *** ** *** ********** ********** *** ***** ** **** ** *** ******* *** ***** ****.

    I contacted him on May 4, 2025, when I discovered the full extent of the damage, and requested reimbursement. He has since blocked me ** ********, blocked me via text *** *********, and has not responded to any further communication.

    ***** *********** **** * ********** ** *** * ******** ****** ********* ****** ********* ******* ********** ******* ******** *** ************ *** ******** *********** **** ******* ** ****** ** ******* **** *** ***** ******* ******* ** ***** * ** *** ********* *** ** ******** ****** *** **** ** ****** **** ****** ******* ******** ******** **** ** ** *** ********* ***** ** ************* ***** ** ** *****.

    I am seeking a full reimbursement of $1,500 for the ****** *** ******** service *** **** ** **** ****** ** ******* **** ******** **** ******* ****** *** ******* ***** ********** Quote is over $1,600 but I just want my money back.

    I have retained:

    Photos of the work and damage
    Screenshots of our text conversations
    Proof of payment
    Evidence of being blocked and ignored
    Quote on damage

    Please advise me on how best to proceed safely.

    Thank you for your attention to this matter.

Superior Grinderz is NOT a BBB Accredited Business.

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